Zymira Lewis
Wilmington,DE
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Walgreens
- Current
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Assisted in the preparation of compounded medications under the supervision of a pharmacist
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
- Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
- Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
- Counseled patients on over-the-counter (OTC) products suitable for their symptoms or conditions
- Maintained confidentiality of patient information according to HIPAA regulations at all times
Caregiver/Personal Assistant
01.2020 - 01.2024
- Provided compassionate and personalized care to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
- Managed household tasks including meal preparation, light housekeeping, and laundry
- Accompanied clients to medical appointments and provided transportation for errands or social outings
- Improved overall quality of life for XX elderly clients through attentive personal care services
- Received consistently positive feedback from both clients' families (XX% satisfaction rating) and healthcare professionals on the level of care provided
Sales Associate
David's Bridal
12.2017 - 08.2020
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Estimate cost of repair or alteration of merchandise.
- Bag or package purchases, and wrap gifts.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Help customers try on or fit merchandise.
- Ticket, arrange and display merchandise to promote sales.
Sales Associate
Easy Pickins
10.2016 - 01.2017
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Answer questions regarding the store and its merchandise.
- Help customers try on or fit merchandise.
Sales Associate
Old Navy
08.2015 - 01.2016
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Help customers try on or fit merchandise.
Education
Associate - Dental Hygiene
Delaware Technical Community College
Stanton/Wilmington04-2024
Associate - Dental Hygiene
Community College of Philadelphia
Philadelphia02.2023
High School Diploma - undefined
Northeast High School
Philadelphia06.2017
Skills
- Ordering medications
- Phone communication
- Prescription verification
- Prescription processing
- Typing
- Insurance prior authorization
- Correct Prescription Errors
- Insurance claim issue resolution
- Prescription order interpretation
- Prescription labeling
- Sales
- Pharmacy customer complaint resolution
- Dispensing prescriptions - Prescriptions dispensed daily (More than 150 prescriptions)
- Out of stock medication
- Insurance third-party billing
- Communication skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Prescription filling
- Insurance verification
- Drug safety
- Stocking shelves
- Processing payments
- Order verification
- Labeling accuracy
- Patient confidentiality
- Insurance billing
Timeline
Caregiver/Personal Assistant
01.2020 - 01.2024
Sales Associate
David's Bridal
12.2017 - 08.2020
Sales Associate
Easy Pickins
10.2016 - 01.2017
Sales Associate
Old Navy
08.2015 - 01.2016
Pharmacy Technician
Walgreens
- Current
Associate - Dental Hygiene
Community College of Philadelphia
High School Diploma - undefined
Northeast High School
Associate - Dental Hygiene
Delaware Technical Community College