ZYMIRAH CHAVIS
Rahway,NJ
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 3 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Loss Prevention Lead
DHL
08.2021 - Current
- Improved overall store security by implementing effective loss prevention strategies and conducting thorough investigations.
- Reduced shrinkage levels by consistently monitoring and analyzing inventory data to identify potential risks and trends.
- Increased employee awareness of loss prevention efforts through regular training sessions and open communication channels.
- Enhanced store safety by conducting frequent audits, ensuring compliance with company policies and local regulations.
- Completed loss control surveys for underwriting information and evaluation.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Security Supervisor
BDA
03.2020 - Current
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Determined security budgets and identified opportunities to optimize resource utilization.
Supervisory Special Agent
LIFE STATION
09.2020 - 03.2023
- Enhanced team performance by establishing clear objectives and providing effective mentorship to agents.
- Streamlined investigations through the implementation of advanced technology tools for data analysis and information gathering.
- Improved inter-agency collaboration by fostering strong relationships with local, state, and federal law enforcement partners.
- Ensured timely case resolution by prioritizing tasks and overseeing the progress of ongoing investigations.
- Managed complex cases effectively, utilizing strong analytical skills to identify patterns and trends in criminal activity.
- Facilitated communication between team members, ensuring that critical information was shared promptly and accurately throughout the investigative process.
- Updated department policies in accordance with evolving regulations, promoting compliance within the agency framework.
- Advised policymakers on potential impacts of legislation changes relating to law enforcement procedures.
- Trained new agents in investigative procedures and legal requirements.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Call Center Representative
Life Care Center
01.2018 - 09.2019
- Streamlined call flow processes for more efficient response times and increased productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
Education
High School Diploma -
VISION ACADEMY
Newark, NJ06.2014
Skills
- Investigation Techniques
- Internal Auditing
- Asset Protection
- Security Protocols
- Loss Prevention Strategies
- Risk Assessment
- Data Analysis
- Emergency Response
- Training and Development
- Team Leadership
- Customer Service
- Access Control
- Conflict Resolution
- Fraud Detection
- Investigations
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Loss Prevention Lead
DHL
08.2021 - Current
Supervisory Special Agent
LIFE STATION
09.2020 - 03.2023
Security Supervisor
BDA
03.2020 - Current
Call Center Representative
Life Care Center
01.2018 - 09.2019
High School Diploma -
VISION ACADEMY
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