Zyna Villescas
El Paso,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Substitute Teacher, K-12
EPISD
El Paso, TX
01.2024 - Current
- Requested as substitute teacher based on excellence referrals and trusted performance.
- Maintained student attendance and assignment records.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Maintained strong knowledge of course requirements and school policies.
- Followed lesson plans provided by classroom teacher to facilitate appropriate learning experience for students.
- Grade assignments using head teacher's grading guidelines.
Customer Sales Representative
Cv Linens
Austin, TX
10.2015 - 03.2020
- Chat Lead (online)
- Placed orders and answered customer questions in-person, via email, and over the phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Answered customer inquiries regarding product features, availability, and pricing.
- Built and maintained relationships with peer and upper management to drive team success.
- Trained and supported new sales representatives on online chat service.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Operated register, handled cash and processed credit/debit card transactions for clients.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Front Desk Customer Service Representative
La Quinta Inn & Suites In
El Paso, TX
10.2011 - 05.2015
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
- Reviewed daily arrivals list to ensure that all preregistered guests were accounted for properly.
- Verified guest identification documents prior to check-in ensuring compliance with legal requirements.
- Performed daily audits of front desk activities including cash drawer balances, room status reports and other operational tasks.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conducted regular inspections of lobby area ensuring cleanliness standards were met.
- Coordinated with housekeeping staff regarding room cleaning schedules and occupancy levels.
Education
Biology
The University of Texas At El Paso
El Paso, TX05-2022
High School Diploma -
Franklin High School
El Paso, TX05-2006
Skills
- Computer Skills: Excel, Powerpoint, Outlook, Word
- Problem Solving/ Fast Learner
- Instructional Strategies
- Multitasking, Organization, and Planning
- Mathematics Proficiency
- Records Management
- Organizational Abilities
- Great Customer Service
References
- Christina Calderon - Nurse Practitioner - (915)-241-9648
- Desire Rodriguez - Tippin Elementary Teacher - (915)-355-4487
- Stephanie Gonzalez - Former Supervisor at CV Linens - 512-529-2185
Timeline
Substitute Teacher, K-12
EPISD
01.2024 - Current
Customer Sales Representative
Cv Linens
10.2015 - 03.2020
Front Desk Customer Service Representative
La Quinta Inn & Suites In
10.2011 - 05.2015
Biology
The University of Texas At El Paso
High School Diploma -
Franklin High School
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