Zy Najah Junious
Columbia,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
K.Halley Esthetics
04.2020 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in theworkplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Designed and ordered all incoming and outgoing inventory for customers
- Provided excellent customer service to all client in a timely manner
- Coordinated, arranged and led sales calls
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Drake Software
08.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered 250 calls per day exceeding quota by 20%
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Provided prompt customer support to avoid on-hold wait times, with friendly and patient attitude.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Proactively memorized over 60 company services and products.
- Completed customer insight reports!
- Trained new hires on company specific policies, procedures, and guidelines.
- Received 5-star customer satisfaction through email, chat, and surveys.
Cashier/Customer Service
Walmart
03.2020 - 01.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Crew Member
Indulge N PTS
06.2018 - 03.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Midlands Middle College
West Columbia, SCCollege Degree - Business, studies
Midlands Technical College
ADN - Nursing
ECPI University
06.2024
Skills
- Basic Life Support (BLS)
- Business Administration
- Technical Proficiency
- Accounts Payable and Accounts Receivable
- Time Management
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Product Branding
- Vendor Performance Monitoring
- Orientating and Training
- Product and Service Knowledge
- Strategic Planning
- Payroll Preparation
- Customer Relationship Management
- Talent Recruitment and Development
- Microsoft Office Expertise
Timeline
Customer Service Representative
Drake Software
08.2021 - 12.2022
Assistant Manager
K.Halley Esthetics
04.2020 - Current
Cashier/Customer Service
Walmart
03.2020 - 01.2021
Crew Member
Indulge N PTS
06.2018 - 03.2019
High School Diploma -
Midlands Middle College
College Degree - Business, studies
Midlands Technical College
ADN - Nursing
ECPI University
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