Zyonna Escarment
Omni Coffee & Eggs
Orlando,FL
1
Language
1
Certification
5
years of professional experience
I am highly efficient in customer service and an organized person with a great teamwork mentality. Greatly enjoy being around people as well as being able to assist in anyway I can and relaying excellent customer service. I do exactly what is asked of me and always give 100% of my best effort. Authorized to work in the US for any employer
Work History
Barista
1 Year 8 Months- Prepared high-quality beverages in fast-paced environment, ensuring customer satisfaction and repeat business.
- Trained new baristas on coffee preparation techniques, equipment operation, and customer service standards.
- Maintained cleanliness of workstations and equipment, adhering to health and safety regulations.
- Developed seasonal beverage menu items, contributing to increased customer engagement and sales.
Ice Cream Scooper
8 Months- Provided exceptional customer service by promptly taking orders and answering inquiries.
- Operated ice cream machines and maintained cleanliness in the serving area.
- Assisted in training new team members on ice cream preparation and service standards.
- Ensured proper inventory management by monitoring stock levels of ingredients and supplies.
- Contributed to marketing efforts by participating in local events and promoting seasonal flavors.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Budtender/Retail Sales Associate
11 Months- Educated customers on product selection and usage for optimal experience.
- Assisted in maintaining store inventory and ensuring compliance with regulations.
- Processed transactions accurately, ensuring a smooth customer checkout experience.
- Trained new team members on product knowledge and operational procedures.
- Collaborated with management to develop promotional strategies for product launches.
- Checked guests' photo identification for validity and age requirements.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Canvasser
4 Months- Met and engaged with new people.
- Spread awareness and raised vital funds for the International Rescue Committee.
- Engaging potential customers door-to-door.
- Consistently meeting daily quotas for lead generation.
- Persuasive communication to overcome objections.
- Data collection and accurate reporting.
- Adapting to diverse audiences while emphasizing specific campaign achievements, such as the number of leads generated, or sign-ups secured during a given period.
Shift Leader
1 Year 9 Months- Developed and motivated a staff of employees capable of meeting the shop's objectives
- Provided necessary training for employees to develop skills both for current job level and possible future promotions
- Maximized bottom line by increasing sales and controlling costs
- Took full responsibility for ensuring that all shop operations run smoothly and that product quality, food safety, sanitation, safe environment, and guest satisfaction standards are met
- Marketed the shop effectively
- Set an example for employees in all positions
- Accurately completed necessary administrative forms/reports
Shift Manager
10 Months- Opened and closed the restaurant in accordance with established procedures.
- Ensured the restaurant is fully prepared for operational readiness at the start of each shift.
- Monitored and managed staff during shifts to ensure efficient and exceptional service
- Ensured that all team members maintain a friendly and welcoming attitude towards customers.
- Monitored food quality and service speed to meet Wendy's standards.
- Oversaw food preparation, cooking, and presentation to maintain quality and safety standards.
- Managed inventory levels and ordering to ensure optimal stock levels.
- Ensured compliance with all food safety and sanitation regulations.
Crew Member/Cashier
2 Months- Food preparation
- Store cleaning (bathrooms, floors, dining area)
- Worked in a fast paced environment
- Handled customer care
- Operated the cash register
- Prepped surfaces
- Relayed food and drink orders
Education
High school diploma
Skills
Teamwork and collaboration
Adaptability and flexibility
Safety practices
Networking skills
Sales management
Data entry
Client relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe
- Food Handler Certification
Languages
English - Expert
Timeline
Ice Cream Scooper
Van Leeuwen Artisan Ice Cream
02.2025 - 10.2025Read More
Budtender/Retail Sales Associate
Da Lounge Smoke Shop
05.2024 - 04.2025Read More
Barista
Omni Coffee & Eggs
02.2024 - 10.2025Read More
Canvasser
New Canvassing Experience
10.2023 - 02.2024Read More
Shift Leader
Haagen Dazs
01.2022 - 10.2023Read More
Shift Manager
Wendy's
02.2021 - 12.2021Read More
Crew Member/Cashier
JAE Restaurant Group
06.2020 - 08.2020Read More
North Miami Senior High School
High school diploma
Read More