ZYONNA FELLOWS
Tacoma
Summary
Highly motivated professional athlete with over 5 years of experience contributing to teams and developing relationships. Recognized by peers for effective communication and leadership skills. Operates effectively in both individual and team capacities, leveraging a seasoned work ethic to adapt quickly to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency, committed to meeting company needs and increasing service value.
Overview
2025
2025
years of professional experience
Work History
Catering Associate, Waitress & Cashier
Miz.Dees BBQ & Catering
- Company Overview: Family owned and operated
- Assisted customers ensuring satisfaction and prompt service
- Inform customers of promotions and boosting sales
- Supervised staff enhancing team collaboration
- Coordinate catering events ensuring seamless execution
- Fostered seamless communication between front end and kitchen staff, ensuring timely order fulfillment and elevating overall dining experience
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
CSR-Store manager
North American Title loans
12.2023 - 10.2024
- Manage daily operations, ensuring compliance with regulations, boosting team performance
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Improving loan processing efficiency and client relationships
- Increased positive online reviews attracting new clients and enhancing company reputation
- Demonstrated expertise in cash handling by accurately managing transactions, balancing cash drawers, training new staff on procedures and maintaining compliance
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Ensured strict compliance with state and federal regulations governing title loans
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Trained new personnel regarding company operations, policies and services.
Volleyball Coach (Seasonal)
University of Arizona
05.2018 - 07.2023
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
Student Athlete
University of Arizona
06.2018 - 12.2022
- Represented the University of Arizona with professionalism and integrity both on and off the court, maintaining a positive image for the university
- Participated as a student athlete at the University of Arizona in the athletic market
- Developed and maintained a strong work ethic both on and off the court
- Demonstrating dedication and commitment to academic and athletic success
- Developed excellent time management skills by balancing academic coursework with athletic commitments to ensure success in both areas
- Consistently achieved high academic performance while also excelling in athletic competitions setting an example for other student athletes
- Effectively communicated with coaches, teammates, and support staff to ensure a cohesive and successful team dynamic both on and off the court
- Demonstrated teamwork and collaboration skills by actively participating in team practices and games, supporting teammates, and working towards common goals both on and off the court
Courtesy Clerk
Safeway
01.2020 - 12.2020
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Suggested improvements leading to noticeable customer satisfaction increases
- Assisted customers with grocery needs, significantly enhancing their shopping experience
- Resolved customer complaints promptly, ensuring high satisfaction levels
- Collaborated to reduce checkout wait times, boosting story efficiency
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Bachelor degree - Social behavior & Human understanding
University of Arizona
Tucson, AZ12.2022
Skills
- Problem Resolution
- Relationship development
- Customer Service
- Team management
- Team Leadership
- Adaptability
- Goal-Oriented
- Computer Skills
Strengths and Expertise
- Problem Resolution
- Relationship development
- Customer Service
- Team management
- Team Leadership
- Adaptability
- Goal-Oriented
- Computer Skills
- Money Management
Timeline
CSR-Store manager
North American Title loans
12.2023 - 10.2024
Courtesy Clerk
Safeway
01.2020 - 12.2020
Student Athlete
University of Arizona
06.2018 - 12.2022
Volleyball Coach (Seasonal)
University of Arizona
05.2018 - 07.2023
Catering Associate, Waitress & Cashier
Miz.Dees BBQ & Catering
Bachelor degree - Social behavior & Human understanding
University of Arizona
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