ZYONNA FELLOWS
Tacoma
Summary
Highly motivated professional athlete with over 5 years of experience contributing to teams and developing relationships. Recognized by peers for effective communication and leadership skills. Operates effectively in both individual and team capacities, leveraging a seasoned work ethic to adapt quickly to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency, committed to meeting company needs and increasing service value.
Overview
2025
2025
years of professional experience
Work History
Catering Associate, Waitress & Cashier
Miz.Dees BBQ & Catering
Yakima, Wa
- Company Overview: Family owned and operated
- Assisted customers ensuring satisfaction and prompt service
- Inform customers of promotions and boosting sales
- Supervised staff enhancing team collaboration
- Coordinate catering events ensuring seamless execution
- Fostered seamless communication between front end and kitchen staff, ensuring timely order fulfillment and elevating overall dining experience
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
CSR-Store manager
North American Title loans
Greenwood, SC
12.2023 - 10.2024
- Manage daily operations, ensuring compliance with regulations, boosting team performance
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Improving loan processing efficiency and client relationships
- Increased positive online reviews attracting new clients and enhancing company reputation
- Demonstrated expertise in cash handling by accurately managing transactions, balancing cash drawers, training new staff on procedures and maintaining compliance
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Ensured strict compliance with state and federal regulations governing title loans
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Trained new personnel regarding company operations, policies and services.
Volleyball Coach (Seasonal)
University of Arizona
Tucson, AZ
05.2018 - 07.2023
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
Student Athlete
University of Arizona
Tucson, AZ
06.2018 - 12.2022
- Represented the University of Arizona with professionalism and integrity both on and off the court, maintaining a positive image for the university
- Participated as a student athlete at the University of Arizona in the athletic market
- Developed and maintained a strong work ethic both on and off the court
- Demonstrating dedication and commitment to academic and athletic success
- Developed excellent time management skills by balancing academic coursework with athletic commitments to ensure success in both areas
- Consistently achieved high academic performance while also excelling in athletic competitions setting an example for other student athletes
- Effectively communicated with coaches, teammates, and support staff to ensure a cohesive and successful team dynamic both on and off the court
- Demonstrated teamwork and collaboration skills by actively participating in team practices and games, supporting teammates, and working towards common goals both on and off the court
Courtesy Clerk
Safeway
Federal Way, WA
01.2020 - 12.2020
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Suggested improvements leading to noticeable customer satisfaction increases
- Assisted customers with grocery needs, significantly enhancing their shopping experience
- Resolved customer complaints promptly, ensuring high satisfaction levels
- Collaborated to reduce checkout wait times, boosting story efficiency
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Bachelor degree - Social behavior & Human understanding
University of Arizona
Tucson, AZ12.2022
Skills
- Problem Resolution
- Relationship development
- Customer Service
- Team management
- Team Leadership
- Adaptability
- Goal-Oriented
- Computer Skills
Strengths and Expertise
- Problem Resolution
- Relationship development
- Customer Service
- Team management
- Team Leadership
- Adaptability
- Goal-Oriented
- Computer Skills
- Money Management
Timeline
CSR-Store manager
North American Title loans
12.2023 - 10.2024
Courtesy Clerk
Safeway
01.2020 - 12.2020
Student Athlete
University of Arizona
06.2018 - 12.2022
Volleyball Coach (Seasonal)
University of Arizona
05.2018 - 07.2023
Catering Associate, Waitress & Cashier
Miz.Dees BBQ & Catering
Bachelor degree - Social behavior & Human understanding
University of Arizona