ZYQUERIA Y. MULLER
Columbia,SC
Summary
Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant Intern
Voorhees University
02.2020 - 05.2022
- Provided administrative support to ensure efficient operation of office, coordinated office communications to enhance workflow and ensure timely information dissemination
- Exhibited well-mannered and professional communication via phone, e-mail, and mail
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc
- Answered phone calls, scheduled meetings and support visitors
Customer Support Specialist
Teleperformance Call Center
08.2022 - 10.2022
- Worked independently to identify customer problems through effective interrogation strategies
- Managed 1-30 calls per day in a call center setting
- Used logical problem solving skills and multi-tasked to complete tax documents
- Submitting payments for unpaid taxes and setting up customer accounts
- Worked under pressure and continuously demonstrate a high sense of urgency
Cashier
Food Lion
04.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs
- Accepted payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Assisted customers by explaining or recommending items, answering questions
- Fulfilled orders by reviewing online orders submitted, pulling items from shelves, and scanning items
- Ensured the accuracy of all orders and invoices
Administrative Assistant
First Priority Home Care
12.2023 - 02.2024
- Filing documents and building application portfolios, Assisted in maintaining accurate patient records and confidential documentation
- Background checks and identification processing
- Responding to emails and handling phone calls and follow ups
- Stamping / receiving mail and basic skills such as printing and copying documents
Call Center (Medicare Advantage)
Blue Cross Blue Shield
01.2024 - 02.2025
- Customer service, viewing claims, billing accounts and accounts receivable, medicare advising / insurance advising, help found facilities and providers for members, emailing
- Managed 1-30 calls per day in a call center setting
- Helped customers with accounts or advising knowledge about accounts, responding/reaching out to providers and facilities for members regarding copayments, coding, refunds etc
- Inform notes, rumba sessions and resolutions
Education
Bachelor of Science - Biology, Minor in Pre-Nursing
Voorhees University
Denmark, SC05.2022
Skills
- Active Listening
- Customer Service
- Communication
- Microsoft Suite
- Leadership
- Work Independently
- Organizational Skills
- Teamwork and collaboration
Timeline
Call Center (Medicare Advantage)
Blue Cross Blue Shield
01.2024 - 02.2025
Administrative Assistant
First Priority Home Care
12.2023 - 02.2024
Cashier
Food Lion
04.2023 - 07.2023
Customer Support Specialist
Teleperformance Call Center
08.2022 - 10.2022
Administrative Assistant Intern
Voorhees University
02.2020 - 05.2022
Bachelor of Science - Biology, Minor in Pre-Nursing
Voorhees University
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