ZYQUETTA SMITH
Phenix City,AL
Summary
Dedicated and detail-oriented professional seeking a job with a focus on process documentation and system proficiency. Bringing expertise in learning and applying. Proven ability to monitor and manage tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
St.Francis Hospital
11.2023 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Managed approximately 682 incoming calls in one month and helped insure patients were getting quality care.
Bartender
Twin Peaks
02.2022 - Current
- Managed clientele of of 2,000 guest per week, at fast paced bar environment
- Trained and mentored 5 new bartenders, ensuring 100% proficiency in drink preparation, product promotion, and sanitation protocols
- Supervised bar staff, resulting in 100% increase in customer satisfaction ratings.
To-Go Specialist
Olive Garden
08.2019 - 09.2022
- Increased sales by 20% through effective upselling techniques and suggestive selling strategies
- Managed average of 50 to-go orders per hour, ensuring efficient order handling and maximizing productivity
- Collaborated effectively with front-of-house and back-of-house teams, resulting in 95% customer satisfaction rating for order accuracy and delivery time.
Hostess
The Captial Grille
01.2018 - 07.2019
- Maintained average table turnover rate of 20 minutes, maximizing seating capacity and enhancing restaurant efficiency
- Provided personalized and seamless service to average of 200 guests per day, resulting in 95% customer satisfaction rating
- Made sure guest received great southern hospitality with warm greeting and sunny demeanor
Server
Cafe Intermezzo
07.2017 - 02.2019
- Managed average of 20 tables per shift, delivering exceptional service and achieving a15% increase in tips and gratuity
- Gathered feedback from customers who placed to-go orders, resulting in overall satisfaction rate of 90%
- Maintained 100% accuracy rate in order processing and payment handling.
Barista
Buenos Dias Cafe
08.2016 - 12.2018
- Proficiently prepared and served variety of beverages, including espresso-based drinks, teas, and specialty beverages, accounting for approximately 80% of daily tasks.
- Implemented proactive measures, resulting in 30% reduction in customer complaints and increase in customer satisfaction by 97%
- Collaborated with team members to prioritize tasks and maintain smooth operations during peak hours, contributing to 90% reduction in wait times.
Education
Bachelor of Science (B.S.) - Psychology/Criminal Justice
Georgia State University
Atlanta, Georgia07.2019
Associate in Arts (A.A.) -
Georgia Military College
Columbus, GA07.2015
Skills
- Time management and organizational abilities
- Technical troubleshooting skills
- Data analysis using spreadsheets
- Effective issue escalation and resolution capabilities
- Strong collaboration and communication skills
- Continuous learning and adaptation to technological advancements
Certification
ITF
Timeline
Patient Access Representative
St.Francis Hospital
11.2023 - Current
Bartender
Twin Peaks
02.2022 - Current
To-Go Specialist
Olive Garden
08.2019 - 09.2022
Hostess
The Captial Grille
01.2018 - 07.2019
Server
Cafe Intermezzo
07.2017 - 02.2019
Barista
Buenos Dias Cafe
08.2016 - 12.2018
Bachelor of Science (B.S.) - Psychology/Criminal Justice
Georgia State University
Associate in Arts (A.A.) -
Georgia Military College
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