Zyra Lease

Fort Riley,Kansas

Summary

Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at East West Rural Bank. Proven track record in enhancing team productivity and increasing customer satisfaction through effective leadership and conflict resolution. Proficient in cash drawer balancing and account reconciliation, ensuring accuracy and efficiency in all transactions.

Overview

2025

years of professional experience

Work History

Teller / New Account

East West Rural Bank Inc

Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Maintained accurate records of customer transactions in line with bank procedures.
Provided training to new tellers on bank procedures, systems, and customer service best practices.
Process ATM cards of customers and ensuring that proper logging is observed
Process the opening of accounts in the bank aligning to the bank policy
Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.

Team Leader Billing and Collection

East West Rural Bank

Philippines

03.2018 - 07.2024

Lead the Billing and Collection process throughout the Region
Handle past due accounts and apply remedial process and delegate to team members
Ensuring that monthly Remittances are collected timely
Reconciliation of accounts receivable
Handle the monthly remittance posting of loan accounts
Monitor the monthly performance of the following: billing, collection and past due and timely reporting to the Senior Leaders
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Education

Banking And Finance

Central Philippine University

Iloilo City Philippines

04.2016

Skills

Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Cash drawer balancing
Conflict resolution techniques
Account updating
Bank deposits
Team leadership
Sorting and filing
Balance verification and reconciliation
Process monitoring
Bill payment receipt
Proficient in Microsoft Excel, Word and Powerpoint

Timeline