Zyrah Schaefer
Lakeland,FL
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 10 plus years of experience in Customer Service/Data Entry industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service Reservation Agent
Northwest Airlines (Now DELTA)
12.2000 - 12.2005
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Office Manager's Assistant
Carlene Research Marketing INC
04.2007 - 11.2009
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
Owner's Assistant
Patio850 LLC
08.2019 - 04.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Coordinated events and worked on ad hoc projects.
- Handled incoming and outgoing mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Led staff and vendors in providing high level of service for owner and guests.
Education
Computer Information Systems - Bachelor's of Science
St. Petersburg College
Clearwater, FLAssociate of Arts - Mass Communications
Hillsborough Community College
Tampa, FL05.2005
High School Diploma -
Forest Lake Academy
Apopka, FL05.1998
Skills
- Telephone Reception
- Upselling Proficiency
- Travel Bookings
- Transportation Information
- Call Control
- Telephone Reservations
- Customer Engagement
- Phone Etiquette
- Customer Documentation Review
- Payment Processing
- Data Entry
- Detail Oriented
- Issue Resolution
- Decision-Making
- Customer Service
- Upselling and Cross Selling
- Team Collaboration
- Active Listening
- Special Needs Assistance
- Passenger Assistance
Accomplishments
- Achieved Million Dollars sales for each year and became part of the Million Dollar Club.
- Volunteered with United Way.
- Achieved monthly standard preset numbers by completing each item of measured subject with accuracy and efficiency.
Timeline
Owner's Assistant
Patio850 LLC
08.2019 - 04.2023
Office Manager's Assistant
Carlene Research Marketing INC
04.2007 - 11.2009
Customer Service Reservation Agent
Northwest Airlines (Now DELTA)
12.2000 - 12.2005
Computer Information Systems - Bachelor's of Science
St. Petersburg College
Associate of Arts - Mass Communications
Hillsborough Community College
High School Diploma -
Forest Lake Academy
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