Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zyrionna Bailey

Rocky Mount,NC

Summary

Dynamic security professional with a proven track record at Weiser Security, excelling in incident reporting and threat assessment. Recognized for superior customer service and effective conflict de-escalation, enhancing safety and satisfaction. Adept at building relationships and managing teams, ensuring a secure and welcoming environment for all visitors.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer

Weiser Security
10.2023 - 01.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Cashier Team Lead

QuikTrip
02.2021 - 09.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Shift Manager

Bojangles
04.2020 - 03.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Assistant Manager

Walmart
08.2018 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Garinger
Charlotte, NC

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Detail-oriented
  • CCTV surveillance
  • Superior customer service
  • Access control
  • Complex Problem-solving
  • Relationship building and management
  • Conflict de-escalation
  • Threat assessment
  • Document management
  • Staff management
  • Night and safe deposit procedures

Certification

Guard card

Timeline

Security Officer

Weiser Security
10.2023 - 01.2025

Cashier Team Lead

QuikTrip
02.2021 - 09.2023

Shift Manager

Bojangles
04.2020 - 03.2023

Assistant Manager

Walmart
08.2018 - 01.2020

Garinger

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Zyrionna Bailey