Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zyrria Brown

Swainsboro,GA

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Caption D's. Proven track record in cash handling and training, enhancing team performance and customer satisfaction. Adept at problem-solving and fostering positive relationships, consistently exceeding service expectations while maintaining a flexible schedule.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Manufacturing professional with proven track record in assembly line processes and quality control. Consistently ensures high standards in production and demonstrates excellent problem-solving abilities. Strong focus on team collaboration and adaptability to changing production needs.

Experienced with managing customer interactions and inquiries, ensuring high level of satisfaction. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of maintaining customer-focused approach, enhancing service quality and client retention.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Caption D's
12.2024 - 08.2025
  • Supervised cashier operations, ensuring compliance with company policies and customer service standards.
  • Trained and mentored new cashiers, enhancing team performance and service quality.
  • Managed cash handling procedures, maintaining accuracy in transactions and daily reconciliations.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
  • Implemented inventory management practices, optimizing stock levels and reducing waste.
  • Collaborated with management to develop promotional strategies, increasing sales during peak periods.
  • Conducted regular team meetings to communicate goals, updates, and best practices for efficiency.
  • Monitored staff performance, providing constructive feedback to improve service delivery and teamwork.

Call Center Representative

Alorica
01.2024 - 11.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to track interactions and ensure accurate information flow.
  • Trained new team members on call handling protocols and customer service standards.
  • Streamlined processes to improve response times and enhance overall customer satisfaction.
  • Conducted quality assurance reviews to maintain service excellence and compliance with policies.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Developed training materials that enhanced onboarding experience for new hires.
  • Analyzed feedback data to identify trends and recommend improvements for service delivery.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Customer Service Desk Associate

Walmart
10.2022 - 12.2023
  • Provided exceptional customer support via phone, email, and chat, resolving inquiries efficiently.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Trained new associates on systems and protocols, ensuring smooth onboarding and adherence to policies.
  • Implemented process improvements that streamlined workflow and reduced average response times for customer queries.
  • Analyzed customer feedback trends to identify areas for service enhancement and initiated corrective actions.
  • Developed training materials that supported ongoing staff development and enhanced service consistency across the team.
  • Led cross-functional meetings to address operational challenges, fostering collaboration among departments for efficient solutions.

Lead Teacher, Toddler Room

Kids World Early Learning Center
08.2019 - 06.2022
  • Developed and implemented engaging lesson plans tailored to developmental milestones.
  • Facilitated a nurturing environment promoting social, emotional, and cognitive growth in toddlers.
  • Mentored junior staff on classroom management techniques and best practices for child engagement.
  • Collaborated with parents to enhance communication about children's progress and classroom activities.
  • Assessed individual needs of children, adjusting lesson delivery to ensure inclusivity and support.
  • Organized sensory-rich activities that stimulated exploration and creativity among toddlers.
  • Evaluated classroom resources, recommending tools that enhanced learning experiences and outcomes.
  • Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
  • Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.

Line Assembler

Remedy Staffing
05.2017 - 08.2019
  • Assembled components accurately using hand tools and power equipment.
  • Maintained cleanliness and organization of work area to ensure safety.
  • Collaborated with team members to meet production deadlines consistently.
  • Followed safety protocols and guidelines to minimize workplace hazards.
  • Inspected finished products for quality assurance before packaging.
  • Learned operational procedures quickly to adapt to production needs.
  • Assisted in training new employees on assembly techniques and safety standards.
  • Reported equipment malfunctions promptly to ensure minimal downtime.
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.

Education

High School Diploma -

Swainsboro High School
Swainsboro, GA
05-2016

Graduate Certificate - Small Business Management And Entrepreneurship

University of Phoenix
Tempe, AZ
07-2022

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Team management
  • Cash handling expertise
  • Store opening and closing
  • Money handling
  • Cashier training
  • Product restocking
  • Product knowledge
  • Multitasking and organization

Languages

English
Full Professional

Timeline

Cashier Team Lead

Caption D's
12.2024 - 08.2025

Call Center Representative

Alorica
01.2024 - 11.2024

Customer Service Desk Associate

Walmart
10.2022 - 12.2023

Lead Teacher, Toddler Room

Kids World Early Learning Center
08.2019 - 06.2022

Line Assembler

Remedy Staffing
05.2017 - 08.2019

High School Diploma -

Swainsboro High School

Graduate Certificate - Small Business Management And Entrepreneurship

University of Phoenix