Zyrria Rosales
San Francisco,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Administrator
Bay Area Community Services
San Francisco , CA
06.2020 - 08.2024
- Ensured that all paperwork was completed accurately before submission deadlines.
- Coordinated meetings
- Developed spreadsheets to track project progress and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Responded promptly to customer complaints in a professional manner.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Prepared reports on various projects for management review through Gmail
- Improved office organization by developing filing system and customer database protocols.
- Scheduling/Rescheduling appointments for clients in person and over the phone
- Managed appointments due to low staff; helped clients apply to: Medical, Cal Fresh, SSI, Financial Aid, Rent Assistance
To-Go Server
La Penca Azul
Alameda, CA
03.2019 - 12.2019
- Verified that prepared food met requirements for quality and quantity before delivery.
- Followed all cash handling policies when processing payment transactions.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Inspected food preparation areas to ensure cleanliness and proper functioning of equipment.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
High School Diploma -
Sojourner Truth Independent Study
Oakland, OR06-2020
Bachelor of Science - Nursing
City College of San Francisco
San Francisco, CASkills
- Customer service
- Communication
- Email communication
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
- Computer literacy
- Active listening
- Bilingual
- Appointment scheduling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrator
Bay Area Community Services
06.2020 - 08.2024
To-Go Server
La Penca Azul
03.2019 - 12.2019
High School Diploma -
Sojourner Truth Independent Study
Bachelor of Science - Nursing
City College of San Francisco