Zheng Yun

• Systems: Review the systems E2open and Salesforce, and find if there are any discrepancies in customer data; report them, and resolve them.
• Reports: reconciliation POS report, backlog report, inventory report, and guide the customer on how to correct any errors.
• Supply chain: Collaborate with our U.S. factory and supply chain to manage the stock level, and escalate shipment.
• Customer: Managed the customer database and identified areas for improvement in terms of pricing, delivery, and service levels.
• Sales: assisting the sales team in handling back-end customer service, and assisting in the design and implementation of incentive programs for increasing sales productivity.

Tender and contract: prepare tender submission (include product price and other fees), check and fulfill tender specifics, and handle contracts (new successful bid and existing contract).

Quotation and orders: handle inquiry and quotation (include product margin, delivery cost, license fee, etc.).

Business development and sales: assisting the region's sales in developing new customers and building long-term strategic cooperation.

Analyze and report: analyze customers' habits and provide customized proposals, reporting each region's key customers' information, and local market information.

Technology: Provide basic technology information if a customer inquires or claims warranty.

Products: update the new launch product's information to the customer, and send a sample product to the customer, etc.

Factory and supply chain: following production's processing and reporting customer's forecast to COO and CTO.

Logistic and forwarder: collate and prepare custom documents for each region's customs declaration.

• Sourcing: sourcing products through the internet to fulfill customer expectations and arrange stock into the warehouse.
• Tender and contract: Prepare the tender/bid submission, and calculate the bidding price according to product cost, freight cost, and variance tax.
• Customer: Respond promptly to customer inquiries through various channels, and solve problems.
• Inventory: planning stock of contract items, and monitoring ETA lead time.
• Report: Analyze sales record, product cost, production lead time, and planning stock for long-term customers.
• Shipping and forwarder: Liaise with the forwarder for export sea freight/airfreight shipment arrangements, and advise on shipment terms and vessel schedules.
• Admin: Perform other admin duties as assigned.

Customer: Respond promptly to customer inquiries through various channels, and solve problems.

• Tender: Search for local tenders on the publishing website, prepare, and submit the tender/bid process. Submit another request if needed (e.g., laboratory test), and calculate the bidding price according to variance in tax/expenses.
• Contract: Handle successful tenders, plan ready stock according to contract requirements, process orders, prepare requirement documents, and arrange shipment.
• Audit: Handle the yearly external auditor inventory check, and answer or assist with external auditor questions or requests.
• Account: Issue invoice, debit note, credit note, and submit e-invoice of government institutions. Prepare the SOA and reconciliation of the monthly bank statement.
• Inventory: Inventory management, record, and management of stock in and out; prepare a planning stock report when the inventory level reaches the reorder level. Calculate or monitor inventory cost (FIFO).
• Product: send a sample to an external lab for testing, and review the testing results; monitor QC's chemical mix of finished products.
• Admin: Perform other admin duties as assigned.

• Company Overview: Changi Airport
• Provide ultimate luxury customer service and achieve of group and personal sales objectives.
• Respond customer inquiries and solve complaint. Training new join colleagues.
• Collaboration with Visual Merchandising department to maintain and upkeep VM to be aligned with Visual guidelines.
• Keep learning and updating product knowledge, knowing season fashion trendy element.
• Changi Airport

• Company Overview: China
• Record daily payable and receivable according to original documents, prepare monthly receivable management report and monitor outstanding payment, prepare monthly payable report and monitor raw material cost and petrol market price.
• Handle reimbursement expensive and payroll.
• Prepare SOA to customer, reconsolidate bank of statement.
• Issue Value-added Tax voice and submit to government.
• Prepare monthly internal Financial Statement, Income Statement and Cash Flow Statement.
• Report to boss the company Financial Performance.
• China

• Company Overview: Changi Airport
• Provide ultimate luxury customer service and achieve of group and personal sales objectives.
• Respond customer inquiries and solve complaint, Training new colleague.
• Collaboration with Visual Merchandising department to maintain and upkeep VM to be aligned with Visual guidelines.
• Keep learning and updating product knowledge, knowing season fashion trendy element.
• Changi Airport

• Assist customer and provide professional advice in product selections.
• Handle customer inquiries and solving problems. Achieving sales targets.
• Analysis different categories sell history record and prepare report to head management.
• Planning shop staff roster/schedule weekly.
• Management shop inventory and planning stock and prepare Inventory report.

• Offer quotation to customer and calculate the price against the cost, product availability and extra costs (if needed).
• Verify customers credit block are flagged to Credit Management and Marine Manager in-charge for resolution.
• Coordinate with internal shipping department and external logistic and arrangement of delivery.
• Contribute to build up and maintain customer relationships.