Zzernay Serrano
Houston
Summary
Detail-oriented and efficient worker with experience in inventory management, order fulfillment, and safety compliance. Seeking a challenging role to leverage my skills in a fast-paced, team-oriented environment.
Overview
6
6
years of professional experience
Work History
Warehouse Specialist
Tru Food MFG
04.2024 - 12.2024
- Conducted cycle counts to maintain accurate inventory records while minimizing discrepancies between physical stock and system data.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Checked packages and merchandise for damage and notified vendors.
Warehouse Agent
Nogin Distribution Center
04.2023 - 02.2024
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Implemented effective safety measures throughout the facility, resulting in a significant decrease in workplace accidents.
- Handled day-to-day shipping and receiving overseeing more than 10,000 packages per day.
- Assisted in training new employees on warehouse processes and safety protocols for smooth onboarding.
Client Engagement/Operations Manager
Office Depot
08.2021 - 01.2023
- Maintained accurate client records and managed customer interactions to ensure satisfaction.
- Oversaw loss prevention, ensuring strict adherence to company policies and security protocols.
- Managed daily store balancing, cash handling, and the opening/closing procedures of the store.
- Created detailed reports on customer feedback, trends, and performance metrics.
- Provided staff training on operational procedures and customer service best practices.
Package Sorter
Amazon Fulfillment Center
09.2020 - 01.2021
- Sorted packages efficiently to meet delivery targets and tracking requirements.
- Operated sorting machinery, conveyors, balers, and other equipment to streamline operations.
- Loaded and unloaded packages for delivery, ensuring timely fulfillment of customer orders.
- Maintained the accuracy of all packages by scanning and tracking items through the system.
Cashier
Plaza Extra East Supermarket
09.2018 - 09.2019
- Operated cash registers and accurately processed payments, returns, and exchanges.
- Maintained a clean and organized checkout area, enhancing the customer experience.
- Provided excellent customer service by assisting customers and resolving inquiries.
- Balanced registers, restocked merchandise, and ensured the smooth operation of store processes.
Education
Tohopekaliga High School
Kissimmee, FL07-2020
Skills
- Forklift Operation (Certified)
- Inventory Management & Stock Control
- Order Fulfillment & Packaging
- Safety Compliance & Hazard Prevention
- Customer Service & Client Relations
- Cash Handling & POS Systems
- Team Collaboration & Multitasking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Warehouse Equipment Operation (Pallet Jack, Forklift, etc)
Timeline
Warehouse Specialist
Tru Food MFG
04.2024 - 12.2024
Warehouse Agent
Nogin Distribution Center
04.2023 - 02.2024
Client Engagement/Operations Manager
Office Depot
08.2021 - 01.2023
Package Sorter
Amazon Fulfillment Center
09.2020 - 01.2021
Cashier
Plaza Extra East Supermarket
09.2018 - 09.2019
Tohopekaliga High School
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