Rickita Johnson
Arlington,TX
Summary
Dynamic administrative professional with extensive experience in patient scheduling, medical records management, and front-desk operations. Proven ability to leverage strong communication and organizational skills to enhance patient care and optimize office efficiency. Well-versed in healthcare protocols, consistently maintaining patient confidentiality and satisfaction. Dedicated team player known for completing diverse clerical tasks and providing exceptional staff support while demonstrating responsibility, punctuality, and productivity in independent work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Texas Health Breeze Urgent Care
11.2024 - Current
- Provided information and assisted with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Loan Specialist
Primo Personal Loans
12.2022 - 09.2024
- Created comprehensive loan documentation for prospective clients.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
Loan Specialist
Republic Finance
04.2021 - 11.2022
- Completed loan applications, proposals, and offers for new borrowers.
- Routinely met and exceeded sales targets, driving department success.
- Handled loan concerns with prompt solutions to maintain client relationships.
Secretary
Hinds Community College
05.2019 - 01.2021
- Kept records up to date, scheduled meetings, and coordinated weekly agendas for office personnel.
- Maintained confidentiality by discreetly managing sensitive personnel and financial data.
- Greeted callers warmly on multi-line phone system.
- Arranged meetings with clients and performed subsequent calls.
Customer Service/Cashier
Walmart
07.2017 - 03.2019
- Operated cash registers and card machines efficiently for transactions.
- Organized and maintained workspace to create an inviting environment for customers.
- Demonstrated composure in demanding situations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
No Degree -
Hinds Community College
Raymond, MSHigh School Diploma -
Vicksburg High School
Vicksburg, MS05.2016
Skills
- Communication
- Leadership
- Flexibility
- Adaptability
- Data Entry
- Documentation Review
- Organizational Skills
- Multitasking
- Microsoft Word
- Excel
- Active Listener
- Time Management
- Computer Literacy
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Office administration
- Payment collection
- Reminder calls
- Records management
- Medical billing
- Letter preparation
- Medical records management
- Documentation
- Customer service
- Problem-solving
- Cash handling
- Time management
- Critical thinking
- Calendar and appointment management
- Office management
- Clerical support
Certification
- CMAA - Certified Medical Administrative Assistant
- NCMOA - Nationally Certified Medical Office Assistant
- CPC-P - Certified Professional Coder-Payer
Timeline
Medical Receptionist
Texas Health Breeze Urgent Care
11.2024 - Current
Loan Specialist
Primo Personal Loans
12.2022 - 09.2024
Loan Specialist
Republic Finance
04.2021 - 11.2022
Secretary
Hinds Community College
05.2019 - 01.2021
Customer Service/Cashier
Walmart
07.2017 - 03.2019
No Degree -
Hinds Community College
High School Diploma -
Vicksburg High School