Artha Ziyad
Customer Rep
Grand Prairie,TX
Summary
Results-driven professional seeking a challenging position that leverages a solid educational background and extensive work experience in healthcare and customer service. Proven expertise in performing venipuncture, administering injections and immunizations, and managing patient intake processes with precision and care. Committed to delivering exceptional customer service while utilizing strong interpersonal skills to enhance patient experiences and foster positive relationships. Eager to contribute to a dynamic team while continuing to grow and develop within the healthcare field.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Support Specialist
Safelite Auto Glass
01.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in processing service requests, ensuring timely resolution and customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to streamline workflows and improve response times.
- Resolved customer inquiries efficiently through phone and email communication.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
Customer Service Representative
Teleperformance/ Customer Service Agent/Kaiser Prem/AE
02.2021 - 03.2024
- Customer Service/Medical Insurance
- Data Entry
- Updating Patients Files
- Changing Care Plans
- Provided Plans
- Multitasking Skills
- Team Player
- Assisted in training new phlebotomists on procedures, equipment use, and patient interaction strategies.
- Maintained cleanliness and organization of work area, adhering to all health and safety regulations.
Phlebotomist
All Medical Personnel
01.2018 - 02.2021
- Customer service/Patient Care
- Medical Terminology
- Communication Skills
- Blood Sample Collection
- Infection Control
- Medical Recordkeeping
- Microsoft Access
- Interpersonal Skills
- Experience in blood sample testing and collection
- Data entry
- Identify Records/Results
- Venipuncture
- Team Player
- Performed venipuncture and capillary puncture techniques with precision to minimize patient discomfort.
- Maintain over 112 to 120 patients a day.
Frontier Airline DFW
03.2016 - 01.2018
- Customer service agent
- Ticket and gate agent
- Baggage handling
- Sky speed/net tracer
- FedEx/x-press and inputting
- Claims/lost and found
- Rebooking/offloading pax
LEAD CONSUMER CARE AGENT
COMMUNITY OPTIONS
01.2013 - 03.2016
- Facilitated client assessments to identify individual needs and preferences.
- Developed personalized support plans to enhance client independence and quality of life.
- Coordinated community resources and services for optimal client integration.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Lab Tech / Administration
Clinical Pathology Lab
04.2010 - 11.2012
- Identifies proper tubes, containers, transport media and storage temperature for each test type
- Determines specimen acceptability, consulting with specimen processing supervisor, technologist, or pathologist as needed taking appropriate action when necessary.
- Understands and follows all safety, infection control, and OSHA Blood borne Pathogen guidelines
- Operates general laboratory equipment, including but not limited to: telephones, computer keyboards and CRT, centrifuges, and scanning equipment.
- Effectively communicates via written, verbal, face-to-face, telephone, and computer methods.
- Separating Specimens for the right tubes
- Working with an incubator / Tube separation
- Working with dry ice
Dr. Kalpana Thakur
02.2010 - 11.2011
- Medical Assistant
- Answering Multiple phone lines
- Assisting the Doctor / Customer Service
- Injections/ Phlebotomy
- Scheduling appointments
- Filing perceptions
- Insurance verification
- EKG / PFT / PT / INR
- Nebulizer treatments
- Strep test / Flu test / Urine testing / Pap smears
Home Health Manager
Varzigis Healthcare
01.2004 - 01.2011
- Worked with Senior in their homes
- Administered medication as prescribed by their physicians
- Filed personal documentation
- Gave injections
- Answered phones
- Took patient vitals
- Phlebotomy
- Checked height and weight
- Assist with changing / and turning patients
- Assist with feeding
- Worked with Alzheimer and Dementia patients
- Helping Patients take their medications
Education
Medical Assistant Diploma -
High Tech Institute
Irving, TX11.2009
Skills
- Relevant expertise
- Planning Activities Appointment setting Filing
- Phlebotomy experience
- Customer support
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
Certification
- Certified in Cardiopulmonary Resuscitation (CPR)
- Extravagate Phlebotomist
Timeline
Support Specialist
Safelite Auto Glass
01.2025 - Current
Customer Service Representative
Teleperformance/ Customer Service Agent/Kaiser Prem/AE
02.2021 - 03.2024
Phlebotomist
All Medical Personnel
01.2018 - 02.2021
Frontier Airline DFW
03.2016 - 01.2018
LEAD CONSUMER CARE AGENT
COMMUNITY OPTIONS
01.2013 - 03.2016
Lab Tech / Administration
Clinical Pathology Lab
04.2010 - 11.2012
Dr. Kalpana Thakur
02.2010 - 11.2011
Home Health Manager
Varzigis Healthcare
01.2004 - 01.2011
Medical Assistant Diploma -
High Tech Institute