Alana Roberts
Kitchener
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. . Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with providing comprehensive care and support to the elderly. Utilizes effective communication and organizational skills to manage daily activities and personal care routines. Knowledge of fostering compassionate and safe environment, ensuring well-being and dignity of clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Carlsberg
Kitchener, ON
10.2024 - Current
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new team members on sales techniques and customer service standards.
- Developed promotional displays to enhance product visibility and drive sales.
- Assisted customers with inquiries, providing tailored recommendations to boost satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Caregiver
Neighbor
Kitchener, ON
12.2022 - 01.2026
- Assisted client with daily living activities, enhancing overall quality of life.
- Developed and maintained strong relationships with client and family for improved communication.
- Implemented personalized care plans tailored to client requirements.
- Assisted client with activities of daily living, promoting independence and quality of life.
- Assisted with dressing, grooming, meal preparation, and medication reminders.
Barista Trainer
Starbucks
Kitchener
02.2023 - 08.2024
- Quality Prioritize.
- Providing outstanding customer service at all times.
- Cleaning; Including all aspects of coffee equipment.
- Trained new baristas on beverage preparation and customer service standards.
- Developed training manuals and materials to enhance onboarding processes.
- Collaborated with management to identify areas for process improvement.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Food Service Worker
Tim Hortons
Kitchener
10.2021 - 01.2023
- Team oriented.
- Cash handling.
- Cleaning; floors, dishes, stocking etc.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Assisted in inventory management, restocking supplies as needed.
- Trained new staff on food service procedures and best practices.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
UPS Parcel Services
Kitchener
12.2020 - 02.2022
- Loading packages into designated trucks.
- Lifting up to 80 lbs consistently.
- Team oriented.
- Problem solving.
- Fast paced environment.
- Hands on learning.
- Training others.
- Full Time
Zehrs Loblaws Inc.
Kitchener
05.2018 - 09.2021
- Completing numerous tasks throughout the shift.
- Working in a fast-paced environment.
- Attending customers needs/wants, while providing excellent customer service.
- Completing a daily list of tasks with consistent great execution.
- Cash/Till, accurate cash handling.
- Full Time
Education
High school diploma -
Kitchener-Waterloo Collegiate Institute
Kitchener01-2020
Skills
- Organized, multi-tasker
- Housekeeping duties
- Dedicated team player
- Enthusiastic and extremely outgoing
- Problem-solving
- Time management
- Personal hygiene assistance
- Compassionate caregiving
- Cleanliness standards
Certification
- Smart serve (2024)
- CPR/AED/First Aid (2026)
Timeline
Retail Sales Associate
Carlsberg
10.2024 - Current
Barista Trainer
Starbucks
02.2023 - 08.2024
Caregiver
Neighbor
12.2022 - 01.2026
Food Service Worker
Tim Hortons
10.2021 - 01.2023
UPS Parcel Services
12.2020 - 02.2022
Zehrs Loblaws Inc.
05.2018 - 09.2021
High school diploma -
Kitchener-Waterloo Collegiate Institute