Bleona Prengzaj
Pelham,NY
Summary
Reliable and punctual Customer Service/Sales Associate who possesses an excellent work ethic and more than 4 years in Customer Service and Retail.Areas of expertise include inventory,cash management and exceptional Customer Service.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Nordstrom
White Plains, NY
10.2023 - Current
- Processed customer transactions by cash, card, and mobile pay
- Updated pricing and signage to advertise sales or seasonal products
- Addressed, researched and resolved customer issues
- Answered customer questions about return and exchange policies
- Created price tags and merchandise signs for new items
- Organized store by returning merchandise to proper areas and restocked displays
- Answered inbound calls to facilitate customer service
- Assisted customers with finding the right product for their needs
Assistant Manager
Gjoko Salon
Larchmont, NY
03.2021 - 08.2023
- Maintained operational performance with skillful execution of opening and closing procedures
- Handled escalating problems to improve customer relations
- Coordinated employee schedules to provide adequate staff coverage
- Maintained inventory records of products received and shipped in the salon and reported shortages to the supervisor
- Received shipments from suppliers and verified contents against invoices
- Communicated effectively with vendors regarding ordering processes and shipment status updates
- Organized training sessions for new hires to familiarize them with the workplace environment
Receptionist
Gjoko Spa & Salon
Larchmont, NY
03.2020 - 08.2023
- Acted as first point of contact and set appointments for prospective clients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
Gift Shop Sales Associate
Paul Bunyan's Cook Shanty
Wisconsin Dells, WI
06.2019 - 10.2019
- Checked incoming orders and organized new stock
- Greeted customers entering store and offered assistance with requirements
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store
- Organized shelves to remove slow moving items and add new merchandise
Customer Service Agent
Teleperformance
Tirane, Albania
10.2018 - 05.2019
- Managed high call volume with tact and professionalism
- Responded to customer calls and emails to answer questions about products and services
- Communicated with clients regarding account services, statements, and balances
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Transferred calls to other departments as needed
- Gathered customer feedback through surveys and used the data to improve customer service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Event Staff Member
Class Event
Tirane, Albania
01.2016 - 05.2019
- Set up event facilities and equipment, cleaned areas, and organized supplies
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Oversaw event operations to keep running smoothly
- Reported any damage or maintenance issues to manager
Education
No Degree - School-Business & Prof Careers
SUNY Westchester Community College
06.2025
High School Diploma -
Asim Vokshi
06.2016
Some College (No Degree) - Spanish Language And Literature
University of Tirana Faculty of Foreign Languages
Skills
- 2 years experience in Customer Service in the beauty industry
- PC Proficiency
- Microsoft Office Intermediate level
- Detail-oriented
- Organized
- Time management
- Strong communication skills
- Customer and Client Relations
- Excellent multi-tasker
Timeline
Retail Sales Associate
Nordstrom
10.2023 - Current
Assistant Manager
Gjoko Salon
03.2021 - 08.2023
Receptionist
Gjoko Spa & Salon
03.2020 - 08.2023
Gift Shop Sales Associate
Paul Bunyan's Cook Shanty
06.2019 - 10.2019
Customer Service Agent
Teleperformance
10.2018 - 05.2019
Event Staff Member
Class Event
01.2016 - 05.2019
No Degree - School-Business & Prof Careers
SUNY Westchester Community College
High School Diploma -
Asim Vokshi
Some College (No Degree) - Spanish Language And Literature
University of Tirana Faculty of Foreign Languages
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