Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Languages
Timeline
Generic

Ana Nino

Sebring,FL

Summary

Results-driven professional with 10 + years of experience in customer service. Proven ability to help guests with excellence by listening and guiding guests. Adept at problem solving and customer satisfaction. Known for consistently exceeding sales targets, properly conveying information and setting up guests towards success. Seeking to leverage my customer service sales experience to contribute to Gold Flower as a Gold Flower Budtender.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ashley Furniture HomeStore
01.2024 - Current
  • As an RSA I take great pride in welcoming our guests, providing information to help them navigate throughout our store and become well acquainted with our selection
  • As an RSA I help guests find the best pieces of furniture for their home that best connects with their vision
  • I make sure to properly check them out through our payment portal and prepare them for their delivery date and what to expect
  • An RSA is in great charge of a seamless customer service experience.

Bilingual Skin Care/Makeup/Fragrance Sales Representative

Coty
05.2022 - Current
  • With Coty I get to go into Ulta and Sephora and help my customers with a beautiful skin care routine, to product knowledge, to direction on product use to have customer feeling confident in how to use products
  • I try to never have my customer leave without all the tools they may need to be as successful as possible with their skin care
  • I also get to work with helping customers find makeup that's right for them with Gucci Makeup and Kylie Cosmetics and also can connect them with a fragrance that makes them feel wonderful! I love what I get to do

Skin Care Representative

Beekman 1802
01.2022 - 10.2022
  • I get to go into Ulta stores and share this beautiful line with the people I may come in contact with, I get to help them set up a good skin care regimen for them and guide them in regards to proper use of products to set them up for success! :)

Front Desk Receptionist

MidState Skin Institute
09.2019 - 10.2020
  • At this position I accomplished certain daily duties, such as: attend to pt
  • Questions, help pt's
  • With processing payments, engaged in EMR system, take pt
  • Phone calls, I made sure that if I don't have the answers or knowledge in a certain area that I connect them with the correct source or gain the correct information to inform patient, engaged in analysis skills, set up new pt
  • And existing pt
  • Appointments, maintain the cleanliness of my work area.

Delivery Coordinator

General RV Center
12.2018 - 08.2019
  • As a Delivery Coordinator, I prepared for customer arrival for the day of unit delivery
  • I was in charge of making customer calls to confirm appointment and inform customer of delivery day, how it will go and to remind customers of documents that are necessary to bring along with them
  • As a Delivery Coordinator I ensured customer was guided through their whole delivery day, assigned them to a delivery specialist who would walk the unit with them and then assigned them to a finance manager and ensure unit is ready for departure with customer.

Receptionist

Integrative Healthcare and Physical Medicine
09.2017 - 08.2018
  • As a Front Desk Assistant I ensured everyone was greeted, attended to and noticed
  • I attended to chart prepping, scheduling, taking calls for new and existing patients
  • I was also present to provide translation for spanish speaking patients, faxing, stocking, maintenance of cleanliness and making sure the patient is always content and well informed.

Customer Service Representative

Dillard's
12.2014 - 09.2017
  • In my three year journey at Dillard's I gained experience in customer service, which includes: organization, computer work, customer interaction, gift wrapping, finding solutions for customers and answering customer questions
  • In my position as a Beauty Advisor I was able to gain knowledge in customer service satisfaction by promoting products that will best accommodate their needs and making sure their very well informed on their new products
  • I engaged in makeup application, as well as skin care application
  • I've also gained experience in fragrance sales and in all around sales around the store in my time at Dillard's
  • Customer satisfaction is the main goal.

Education

High School Diploma -

Mountain View High School
Stafford, VA

Certification - Life Coaching

Life Purpose Institute
San Diego, CA
10.2021

Skills

  • Front desk (3 years)
  • Receptionist (4 years)
  • Customer service (6 years)
  • Retail sales (55 years)
  • Spanish (All Life)
  • English
  • Organizational Skills
  • Insurance Verification (1 year)
  • Medical Terminology (2 years)
  • Medical Office Experience (2 years)
  • Medical Scheduling (2 years)
  • Guest Services (6 years)
  • Medical Receptionist (2 years)
  • Medical Records (1 year)
  • Conflict Management (6 years)
  • Clerical Experience (4 years)
  • Retail Sales (3 years)
  • EMR Systems (1 year)
  • Analysis Skills
  • Bilingual (10 years)
  • Sales
  • Customer service
  • Retail sales
  • Conflict management
  • Analysis skills
  • Guest services
  • Clerical experience
  • Communication skills
  • Negotiation
  • B2B sales
  • Outside sales
  • Microsoft Office
  • Organizational skills
  • Time management

Certification

Certified Life Coach, Life Purpose Institute, 11/01/21, Present

Additional Information

SKILLS Skilled in customer service, receptionist position, retail sales, retail beauty industry, guest service, skin care knowledge, makeup application, front desk and coordinating events and fully bilingual in both English and Spanish in both written and verbal form.

Personal Information

  • Title: Bilingual Sales Representative/Life Coach
  • Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate

Ashley Furniture HomeStore
01.2024 - Current

Bilingual Skin Care/Makeup/Fragrance Sales Representative

Coty
05.2022 - Current

Skin Care Representative

Beekman 1802
01.2022 - 10.2022

Front Desk Receptionist

MidState Skin Institute
09.2019 - 10.2020

Delivery Coordinator

General RV Center
12.2018 - 08.2019

Receptionist

Integrative Healthcare and Physical Medicine
09.2017 - 08.2018

Customer Service Representative

Dillard's
12.2014 - 09.2017

High School Diploma -

Mountain View High School

Certification - Life Coaching

Life Purpose Institute

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Ana Nino