Sabrina Mowery
McGregor
Summary
Experienced Medical Assistant, Medical Records Clerk along with Assistant Business Office Manager experience and extensive knowledge of medical regulations and policies.
Detail-oriented with advanced knowledge of medical terminology, procedural codes and billing practices. Proficient in accounts payable, cash handling, check handling and bank deposits/withdraws.
I am organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Records /Assistant Business Office Manager
Coral Rehab Of McGregor
07.2023 - Current
- Assisted medical staff in locating essential medical documents, expediting patient care.
- Created organized filing system to manage department documents.
- Provided support during audits by quickly retrieving requested documentation.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accurate medical records for each resident to provide consistency in care and for all departments.
- Assisted residents and family members with various needs related to Medicaid benefits and application renewals.
- Handled account payments and provided information regarding outstanding balances.
- Disbursed petty cash by recording entries and verifying documentation.
- Distributed mail to the residents and correct department managers
Medical Assistant
Brazos Integrative Medicine
03.2021 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Nursing Assistant
Westview Manor
03.2017 - 03.2021
- Documented patient intake and dietary requirements and assisted with feeding.
- Documented activities and recorded information in EMR system.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Collected specimens, monitored vitals and maximized patient comfort.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Patient Care Technician
Providence Health & Services
10.2015 - 12.2016
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Documented patient intake and dietary requirements and assisted with feeding.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Customer Service Representative
C3CustomerContactChannels Inc.
01.2014 - 11.2014
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld privacy and security requirements established by regulatory agencies.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Customer Service Representative
EMSI
01.2013 - 12.2013
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Worked with managers to develop service improvement initiatives.
- Reviewed account and service histories to identify trends and issues.
Education
GED -
Lorena High School
Lorena, TXSkills
- Infection control procedures
- Collecting specimens
- Monitoring fluids
- Collecting vital signs
- Patient relations
- Grooming and bathing assistance
- Helping with medication
- Call Center Operations
- Medical Terminology
- Records request handling
- Clinical Documentation
- Payment Collection
- HIPAA Compliance
- Accounts Payable
Timeline
Medical Records /Assistant Business Office Manager
Coral Rehab Of McGregor
07.2023 - Current
Medical Assistant
Brazos Integrative Medicine
03.2021 - 01.2023
Certified Nursing Assistant
Westview Manor
03.2017 - 03.2021
Patient Care Technician
Providence Health & Services
10.2015 - 12.2016
Customer Service Representative
C3CustomerContactChannels Inc.
01.2014 - 11.2014
Customer Service Representative
EMSI
01.2013 - 12.2013
GED -
Lorena High School
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