Kristin Crafton
Geneva,IL
Summary
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Overview
40
40
years of professional experience
Work History
Home Care Provider
Care and Cure Home Healthcare
United States
05.2023 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Elderly Caregiver
Self Employed
United States
08.2019 - 05.2023
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Mortgage Loan Officer
Associated Bank
Elgin, IL
04.2007 - 08.2019
- Maintained friendly and professional customer interactions
- Advised clients on mortgage, education and personal loans
- Developed and maintained relationships with local real estate agents
- Continued education on current banking products and services through Grant programs
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
Branch Manager
US Bank
Geneva, IL
01.1985 - 10.2006
- Assessed employee performance and developed improvement plans
- Oversaw branch team consisting of 4 customer service representatives and 2 personal bankers
- Received superior customer service satisfaction scores for 16 consecutive quarters
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Recruited, interviewed, hired and trained 20 employees and implemented mentoring program to promote positive feedback and engagement
- Held sales coaching sessions
- Engaged employees in business processes with positive motivational techniques
Education
High School Diploma -
Geneva High School
Some College (No Degree) - Business Administration And Management
Waubonsee Community College
Sugar Grove, ILSkills
- People-oriented
- Consumer banking specialist
- Strong interpersonal skills
- Strong customer relations
- Verbal/written communication
- Positive
- Cheerful
- Customer-oriented
- Excellent time management skills
Timeline
Home Care Provider
Care and Cure Home Healthcare
05.2023 - Current
Elderly Caregiver
Self Employed
08.2019 - 05.2023
Mortgage Loan Officer
Associated Bank
04.2007 - 08.2019
Branch Manager
US Bank
01.1985 - 10.2006
High School Diploma -
Geneva High School
Some College (No Degree) - Business Administration And Management
Waubonsee Community College