GRISELDA P. QUIROZ

• Provided compassionate care for my mother , ensuring comfort and safety in daily activities.
• Developed personalized care plans tailored to my mothers needs.
• Coordinated with healthcare professionals to deliver support .
• Provided around the clock home care for my mother for 6 years.

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• Evaluated individual needs of children to tailor care plans for optimal development.
• Maintained organized records of children's activities and health.

• Analyzed consumer loan applications to ensure compliance with regulatory standards and internal policies.
• Evaluated creditworthiness of applicants by assessing financial histories and credit scores.
• Guided clients through loan processes, addressing inquiries and providing tailored solutions.
• Collaborated with cross-functional teams to streamline loan processing workflows, enhancing efficiency.
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
• Increased loan application approvals by carefully evaluating financial information and credit history.
• Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.
• Educated customers on terms and conditions of loans to provide clear understanding.

• Communicated regularly with management regarding portfolio performance and new loan transaction quality.
• Assembled in-store marketing displays.
• Monitored risk accounts on a weekly, monthly, quarterly and annual basis.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

• Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

• Worked as a team member performing cashier duties.
• Processed and issued money orders for customers.
• Maintained adequate cash supply in cash drawer in checkout stations.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

• Managed opening and closing times for the main branch.
• Balanced daily cash deposits and bank vault inventory with a zero error rate.
• Processed cash withdrawals.
• Examined checks for identification and endorsement.
• Delivered prompt, accurate and excellent customer service.