Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Akeil Isaac

Las Vegas,NV

Summary

Dynamic leader with a proven track record at Virgin Hotels, adept in boosting team performance and customer satisfaction through expert coaching and problem-solving. Skilled in computer applications and active listening, I excel in collaborative teamwork, enhancing operational efficiency by over 30%. Renowned for transforming challenges into opportunities, ensuring exceptional service standards.

Overview

11
11
years of professional experience

Work History

Call Center Supervisor

Virgin Hotels
Las Vegas, NV
12.2023 - 03.2025
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with company policies and regulatory requirements within the call center.
  • Oversaw daily operations of call center team, ensuring adherence to performance standards.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

GRA - Guest Room Attendant

Tropicana Hotel and Casino
Las Vegas, NV
03.2023 - 04.2024
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
  • Sanitized and cleaned sinks, mirrors, toilets and showers
  • Performed detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services

ACE - Aircraft/Appearance Cleaning Expert

Superior Air Charter - JSX
Las Vegas, NV
10.2021 - 02.2023
  • Cleaned and sanitized all areas of aircraft between turn-around flights including aircrafts that RONs (remain over night)
  • Completed cabin deep seat cleans and interior disinfects to keep private aircrafts clean and up to customers expectations
  • Learning roles of other departments to provide coverage and keep operation moving on a time schedule basis
  • Demonstrated proper, safe, efficient and fast techniques to clean an entire aircraft
  • Communicated with customers to performed excellent hospitality and also helped with luggage or wheelchair if needed

Host Assistant - Casino Marketing LVL. 4

The Venetian Resort Hotel Casino
Las Vegas, NV
09.2018 - 06.2021
  • Communicating with Casino Hosts, VIP, Limo's, In-Suite Dining & Guest Services via email or phone
  • Gaming needs and comps
  • Booking Hotel Reservations, Dinner Reservations and Show Reservations
  • Booking suites, cabana's / In-Suite Dining orders, and limo's
  • Call Center

Front of House Manager

PinkBox Doughnuts
Las Vegas, NV
11.2016 - 10.2018
  • Inspected dining and serving areas for cleanliness and proper setup
  • Supervised activities of dining room staff to maintain service levels and support guest needs
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages if needed
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks
  • Oversaw inventory and ordered supplies to restock coffee, cold beverages, boxes, utensils, toiletries and pantry
  • Worked in close collaboration with team members to ensure customers received high-quality service

Sales Associate (Seasonal)

Macy's - Women's Shoe Department
Henderson, NV
09.2016 - 01.2017
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Collected payments and provided accurate change
  • Received and displayed product shipments on store retail shelves upon delivery
  • Engaged customers in friendly, professional dialogue to determine needs
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Worked with fellow sales team members to achieve group targets

Cashier

PinkBox Doughnuts
Henderson, NV
08.2016 - 11.2016
  • Worked in close collaboration with team members to ensure customers received high-quality service
  • Delivered high level of customer service and hospitality to customers using active listening and engagement skills
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Answered product questions with up-to-date knowledge of sales and seasonal promotions
  • Accepted cash and credit card payments, issued receipts and provided change
  • Maximized profit and revenue through upselling and cross-selling techniques

Team Member

16 Handles
New York, NY
08.2015 - 07.2016
  • Cashier
  • Addressed customer needs, responding to specific requests
  • Rotated through series of different stations based on team needs
  • Stayed informed of company and store updates from leadership
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Delivery

Cake Decorator

Allan's Bakery
Brooklyn, NY
08.2014 - 08.2015
  • Cake Decorating
  • Prepping cakes, supplies and stock for orders
  • Worked with common cake decorating and baking tools, such as mixers and carving tools
  • Assembled, prepared, decorated and frosted average of 20 cakes per shift
  • Produced frostings and creams for cakes and other edibles
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment
  • Decorated cakes for special occasions, showers, birthdays and christenings
  • Assisted customers with planning cake vision, including color, theme and size
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup
  • Applied creative techniques to design beautiful, memorable cakes

Education

High School Diploma -

Northside Charter High School
Brooklyn, NY
01.2015

Skills

  • Active Listening
  • Critical Thinking
  • Proficient in Verbal and Written Communication
  • Problem-Solving
  • Collaborative Teamwork
  • Computer Skills
  • Customer Service
  • Training Management
  • Coaching and Mentoring

Accomplishments

  • Academic Honor Society 2012
  • Brooklyn Collegiate 2013

Timeline

Call Center Supervisor

Virgin Hotels
12.2023 - 03.2025

GRA - Guest Room Attendant

Tropicana Hotel and Casino
03.2023 - 04.2024

ACE - Aircraft/Appearance Cleaning Expert

Superior Air Charter - JSX
10.2021 - 02.2023

Host Assistant - Casino Marketing LVL. 4

The Venetian Resort Hotel Casino
09.2018 - 06.2021

Front of House Manager

PinkBox Doughnuts
11.2016 - 10.2018

Sales Associate (Seasonal)

Macy's - Women's Shoe Department
09.2016 - 01.2017

Cashier

PinkBox Doughnuts
08.2016 - 11.2016

Team Member

16 Handles
08.2015 - 07.2016

Cake Decorator

Allan's Bakery
08.2014 - 08.2015

High School Diploma -

Northside Charter High School

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Akeil Isaac