Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaylan Herrea

Irving,TX

Summary

5+ years of customer-facing roles across diverse industries

Excellent verbal and written communication skills

Self-motivated, efficient in fast paced environment, highly adaptable and enthusiastic to learn

Comfortable using computer systems, answering phones, and keeping things running smoothly in busy environments.

Overview

6
6
years of professional experience

Work History

Image Technician

Kofile
08.2025 - Current
  • Utilized Software to perform photo editing, retouching and restoration.
  • Performed document prep, including removing staples, repairing tears, and ensuring pages were scan-read
  • Operated Fujitsu Ricoh fi 7700 scanning equipment and flatbed scanners to digitize legal and historical documents with high precision and image clarity.
  • Used PSIcapture software to capture, organize, and process scanned images according to project and client requirements

Library Assistant

City of Irving
08.2024 - 07.2025
  • Responsibilities included answering phone calls to assist patrons with account questions, item availabilities and general library inquiries
  • Organize and maintain library holdings and collections·
  • Implement technology systems and programs
  • Worked the front desk where I assisted patrons with any questions, registered people for library cards, and processed any account payments or fees.
  • Worked drive-thru window to provide fast, friendly service to any patrons picking up holds or doing any book renewals
  • Supported library events such as trunk or treat, North Texas Teens Book Festival and helped with setup and patron communication
  • Organized and shelved library materials according to the Dewey decimal system
  • Managed library circulation desk and processed book returns
  • Regularly checked and responded to emails throughout the shift to stay updated on work changes, staff announcements, and event info

Guest Educator

Dallas ISD/ Irving ISD
03.2023 - 01.2025
  • Supervised classrooms across multiple grade levels, following lesson plans and maintaining a focused, safe environment
  • Answered classroom phones and made outgoing calls to the front office as needed for student assistance or updates
  • Took daily attendance, managed classroom behavior, and supported students with classwork
  • Followed instructions left by teachers and adapted quickly to new classroom settings
  • Assisted with school programs and events such as field trips, graduation celebrations, and Trunk or Treat
  • Communicated with staff and administrators to report any issues or provide updates throughout the day

Sales Associate

Buckle
10.2021 - 03.2023
  • Assisted customers on the sales floor with sizing, product recommendations, and styling support
  • Operated the register to check out guests, process returns, and handle both cash and card payments
  • Answered store phone calls to assist with product availability, hold requests, and general customer questions
  • Maintained a clean and organized sales floor by restocking merchandise and straightening displays

Associate to Pink Manager

Victoria Secret
09.2019 - 10.2021
  • Responsibilities included answering phone calls to assist patrons with account questions, renewals, and general library inquiries
  • Organize and maintain library holdings and collections·
  • Implement technology systems and programs
  • Worked the front desk where I assisted patrons with any questions, registered people for library cards, processed any account payments or fees.
  • Worked drive-thru window to provide fast, friendly service to any patrons picking up holds or doing any book renewals
  • Supported library events such as trunk or treat, North Texas Teens Book Festival and helped with setup and patron communication
  • Organized and shelved library materials according to the Dewey decimal system
  • Managed library circulation desk and processed book returns
  • Regularly checked and responded to emails throughout the shift to stay updated on work changes, staff announcements, and event info

Education

Associate of Arts -

North Lake College
Irving, TX

High School Diploma -

Mac Arthur Highschool
Irving, TX
05-2019

Skills

  • High achiever
  • Skilled collaborator
  • effective cross functional communication
  • Reliable
  • Organization and planning
  • Analytical

Languages

Spanish
Professional Working

Timeline

Image Technician

Kofile
08.2025 - Current

Library Assistant

City of Irving
08.2024 - 07.2025

Guest Educator

Dallas ISD/ Irving ISD
03.2023 - 01.2025

Sales Associate

Buckle
10.2021 - 03.2023

Associate to Pink Manager

Victoria Secret
09.2019 - 10.2021

Associate of Arts -

North Lake College

High School Diploma -

Mac Arthur Highschool

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