Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaylee Klopp

West Bend,WI

Summary

Dynamic and results-oriented professional with a proven track record at Advocate Aurora Health Care. Excelled in developing personalized fitness programs and enhancing patient recovery, showcasing strong analytical thinking and leadership skills. Demonstrated exceptional customer service and teamwork, significantly improving client satisfaction and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Exercise Specialist

Advocate Aurora Health Care
02.2022 - Current
  • Reviewed medical records to determine exercise precautions and contra-indications prior to patient visit.
  • Recognized contraindications and abnormal patient responses to exercise and revised plan accordingly.
  • Recorded patient prognosis, treatment and responses into reports and patient charts.
  • Monitored patient for ECG changes, cardiac arrhythmias, blood pressure and symptoms before, during and after exercise.
  • Developed and implemented personalized fitness and therapeutic programs.
  • Delivered exercise guidance to patients recovering from heart attack, lung cancer, stroke and other major health crises to rebuild strength and endurance.
  • Enhanced overall gym atmosphere by collaborating with other fitness professionals to create a welcoming and supportive environment for all clients.
  • Developed rapport with clients by providing exceptional customer service, addressing concerns promptly, maintaining open lines of communication throughout their fitness journey.

Marina Supervisor

City of Port Washington
04.2017 - Current
  • Increased marina revenue by promoting available services.
  • Assisted clients in their boating needs by coordinating slip reservations or offering guidance on local attractions or activities suitable for water enthusiasts.
  • Conducted market research analyzing competitor offerings allowing adjustments to pricing structures or amenities provided to maintain competitiveness within the industry.
  • Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
  • Handled financial transactions accurately while adhering to established accounting procedures for optimal record-keeping purposes.
  • Assisted in training new staff members, ensuring they were equipped with the skills needed for success in their roles.
  • Collaborated with team members on various maintenance projects to ensure seamless operation of the facility.

Certified Nursing Assistant

Advocate Aurora Health Care
10.2021 - 09.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.

Education

Bachelor of Science - Kinesiology

University of Wisconsin - Oshkosh
Oshkosh, WI
01.2019

Skills

  • Leadership skills
  • Health and wellness
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking
  • Reliability
  • Interpersonal Skills
  • Analytical Thinking

Certification

  • Certified Exercise Physiologist (EP-C) - American College of Sports Medicine.
  • CPR/AED Certification
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Nursing Assistant (CNA)

Timeline

Exercise Specialist

Advocate Aurora Health Care
02.2022 - Current

Certified Nursing Assistant

Advocate Aurora Health Care
10.2021 - 09.2022

Marina Supervisor

City of Port Washington
04.2017 - Current

Bachelor of Science - Kinesiology

University of Wisconsin - Oshkosh

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Kaylee Klopp