Delivered exceptional customer service via phone and email channels, including managing order processing.
Proficiently managed financial transactions, including processing checks and bills with meticulous attention to detail.
Oversaw the smooth shipping process for over 100 daily orders, ensuring timely and accurate deliveries.
Played a key role in staff development by training new team members, ensuring alignment with company standards and customer service excellence.
Native English Teacher
Wolya Elementary School
02.2021 - 02.2022
Developed and implemented engaging educational lessons tailored for students in grades K-9.
Collaborated effectively with fellow educators to strategize and facilitate well-organized classroom activities.
Designed comprehensive curricula for afterschool programs and English camps, ensuring an enriching and immersive learning experience for participants.
Childcare Provider
St. Peters Anglican Cathedral
03.2014 - 08.2020
Managed a chapel program, overseeing planning and instruction for children ages 3-6.
Led new team members in proper procedures and care of different ages of children, from newborn to kindergarten.
Organized materials for classes and managed various administrative tasks.
ESL Tutor (Intern)
Leon County Public Library
12.2019 - 05.2020
Delivered one-on-one English tutoring sessions.
Facilitated a weekly virtual conversation class.
Enhanced students' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
Assistant Director
Fine Arts Camp
08.2017 - 06.2019
Coordinated the organization of materials and efficiently managed the procurement of necessary supplies, ensuring smooth operational flow.
Developed comprehensive schedules and meticulously crafted tailored lesson plans for a variety of classes, ensuring structured and effective learning environments.
Led teams of up to 6 personnel, supervising daily performance as well as training and improvement plans.