Joel Hensley
Rochester
Summary
Adept at enhancing public safety and supervising inmates, I leveraged de-escalation techniques at Fulton County Sheriff's Office to reduce incidents. My journeyman laborer experience at Wilhelm Construction honed my problem-solving skills, ensuring project success. Skilled in database entry and possessing strong negotiation abilities, I consistently prioritize efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Jail Guard
Fulton County Sheriff's Office
01.2024 - Current
- Improved inmate accountability by maintaining accurate records of property inventory and ensuring proper storage for personal belongings.
- Reduced incident rates through effective communication and de-escalation techniques.
- Managed difficult situations calmly under pressure, resolving conflicts between inmates without resorting to excessive force whenever possible.
- Supported the development of new Jail Guards through mentoring, providing guidance on best practices, and sharing knowledge gained through experiences.
Journeyman Laborer
Wilhelm Construction
05.2023 - 08.2023
- Acted as an effective problem solver, addressing unexpected challenges in a timely manner and preventing project delays.
- Demonstrated adaptability by quickly learning new tools, techniques, and skills to help meet changing project requirements.
- Collaborated with various trade professionals to ensure seamless coordination of tasks for successful project completion.
- Maximized equipment longevity by performing routine maintenance checks and addressing issues promptly.
- Expedited project timelines by efficiently prioritizing tasks based on deadlines and resource availability.
Pick up Clerk
Kroger
09.2020 - 08.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Associate of Science - Conservation Law
Vincennes University
Vincennes, IN01-2024
Skills
- Patience and resilience
- Telephone etiquette
- Public safety awareness
- Inmate supervision
- Security procedures
- Self-defense techniques
- Physical fitness
- De-escalation techniques
- Database entry
- Scaffolding setup
- Negotiation
- Operator signaling
Timeline
Jail Guard
Fulton County Sheriff's Office
01.2024 - Current
Journeyman Laborer
Wilhelm Construction
05.2023 - 08.2023
Pick up Clerk
Kroger
09.2020 - 08.2021
Associate of Science - Conservation Law
Vincennes University
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