Kimberly Berrios-Ortega
Copiague,New York
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Engaging personality and flexible approach along with anticipation towards customer needs to administer enjoyable dining experiences.
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Waitress
The Piermont
Babylon, NY
07.2019 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Coat check services
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
The Piermont
Babylon, NY
07.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NY05.2025
Skills
- Conflict and Complaint Resolution
- Workflow Coordination
- Service-Oriented
- Age Verification
- Customer Service and Rapport
- Cleaning and Sanitizing
- Reliable and Responsible
- Decision Making
- Team Leadership
- Staff Training
- Menu Recommendations
Lash Technician in Training
It has been a great desire of mine to do lash extensions on women. I have always loved the thought of this practice, and I hope to eventually become licensed and pursue my own small business in lashing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
The Piermont
07.2019 - Current
Receptionist
The Piermont
07.2019 - Current
High School Diploma -
Walter G O'connell Copiague High School
Similar Profiles
Maddalena GallinaMaddalena Gallina
Banquet Server at The PiermontBanquet Server at The Piermont
Yvena LormilYvena Lormil
Dental Assistant at Piermont Dental Care PcDental Assistant at Piermont Dental Care Pc
Caitlin QuintanillaCaitlin Quintanilla
Office Manager/Executive Assistant to CEO at Piermont Bank, Member FDICOffice Manager/Executive Assistant to CEO at Piermont Bank, Member FDIC
Leidy LoraLeidy Lora
Customer Service/Assistant Front Desk Manager at Drax WellnessCustomer Service/Assistant Front Desk Manager at Drax Wellness
Jimmy GalesJimmy Gales
Gate Guard at Marine Raider Support GroupGate Guard at Marine Raider Support Group