Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Black

Doylestown,PA

Summary

Highly skilled travel professional with extensive experience in procuring flights worldwide using Amadeus and Sabre systems. Possesses outstanding leadership attributes coupled with a steadfast commitment to enhancing team performance and development. Committed to delivering exceptional customer service in order to professionally maintain strong relationships with clients. Adept at keeping up-to-date with industry trends and evolving technologies.

Overview

5
5
years of professional experience

Work History

Travel Operation Specialist

TikTok
05.2023 - Current
  • Successfully manage the daily operations of the Travel-On-Call channel, addressing inquiries and resolving questions related to business travel promptly and effectively.
  • Demonstrate exceptional communication skills by liaising with multiple stakeholders, ensuring alignment with project objectives, and proactively resolving any issues that arise during the procurement process.
  • Took charge of managing travel service operations by meticulously handling vendor certification documentation, maintaining comprehensive records, and managing payments efficiently.

Travel Operations Coordinator

Education First
06.2021 - 05.2023
  • Spearheaded training programs and offered comprehensive guidance on GDS systems and airline policies to enhance operational efficiency and knowledge retention.
  • Effectively delegated tasks among team members based on individual strengths and project requirements, optimizing workflow efficiency and fostering a collaborative work environment.
  • Procured flights to all parts of the world using Amadeus and Sabre systems, ensuring competitive pricing and optimal routing for clients while meeting established budgets.
  • Identified and implemented opportunities to enhance customer experience prior to departure and promote brand loyalty


Corporate Travel Consultant

BCD Travel
04.2019 - 05.2021
  • Secured and processed reservations for domestic and international corporate travel by air, rail, car rentals, hotel, and concierge service.
  • Handled travel documents, invoices, and client files in accordance with company/account policies.
  • Continuously learned about the evolving travel industry, technology, procedures, products, and services while leveraging preferred travel suppliers to ensure the best rates/amenities for clients.
  • Solved escalated and emergency cases by applying problem-solving skills and utilizing industry expertise.
  • Delivered essential industry insights to clients, including details on competitive pricing, exchange fees, and penalties.

Education

Business

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
11.2014

Skills

  • Team Leadership
  • Amadeus and Sabre
  • Customer Service Management
  • Cost-Reduction Strategies
  • Policy Development and Enforcement
  • Operations Oversight
  • Budgeting and Cost Minimization
  • Critical Thinking

Timeline

Travel Operation Specialist

TikTok
05.2023 - Current

Travel Operations Coordinator

Education First
06.2021 - 05.2023

Corporate Travel Consultant

BCD Travel
04.2019 - 05.2021

Business

East Stroudsburg University of Pennsylvania

Similar Profiles

CREATE PROFILE
Tyler Black