Nkeiruka Ihenakwe
McDonough,GA
Summary
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Tech position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Resident Assistant
Colonial Oaks Assisted Living And Memory Care
2021.02 - 2023.09
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Caregiver
Private Home Health Care
2019.04 - 2020.11
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Administrative Assistant
Clayton County Board Of Health
2016.06 - 2018.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Generated reports and logged patient information for reliable records.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
Patient Service Representative
Private Home Health Care
2016.03 - 2018.01
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GAHigh School Diploma -
Auburn High School
Auburn, AL05.2015
Skills
- Time Management
- Team Player
- Supportive
- Activity Planning
- Patient Management
- Direct Patient Care
- Patient Assessments
- HIPAA Compliance
- Active Listening
- Incident Reporting
- Issue Resolution
- Microsoft Office
- Dementia Care
- Policy Enforcement
- Vital signs monitoring
- Patient Observation
- Feeding Assistance
- Patient Services
- Patient Education
- Data Collection
- Medical Equipment Operation
- Healthy meal preparation
- Information Protection
- Hospice and palliative care
- Recording vital signs
- Empathy and Compassionate Care
Timeline
Resident Assistant
Colonial Oaks Assisted Living And Memory Care
2021.02 - 2023.09
Caregiver
Private Home Health Care
2019.04 - 2020.11
Administrative Assistant
Clayton County Board Of Health
2016.06 - 2018.08
Patient Service Representative
Private Home Health Care
2016.03 - 2018.01
Associate of Science - Biology
Georgia State University
High School Diploma -
Auburn High School
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