Michelle Carrigan
Simi Valley,CA
Summary
Enthusiastic Head Cashier with 3 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. As well as a dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier Specialist
Kohls Department Store
10.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Streamlined the checkout process for improved customer experience and faster service.
- Assisted in reducing wait times by consistently maintaining a clean and organized work area.
- Supported inventory management with timely shelf restocking and product rotation tasks.
- Contributed to increased sales by effectively promoting store loyalty programs and special offers.
- Collaborated with team members to maintain a consistently positive and welcoming store atmosphere.
Secretary to the General Manager
High Tech Metalworks
05.2021 - 08.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
Restaurant Server
Hai Sushi
09.2014 - 01.2015
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
Education
Some College - General Education
Moorpark College
Moorpark, CAVocational Nursing Certification - Nursing
Professional Medical Careers Institute
Westlake Village, CA07.2025
High School Diploma -
Grizzly Charter High School
San Luis Obispo, CA12.2009
Skills
- Liquor regulations and compliance
- Product Upselling
- Display Setup
- POS System Operation
- Cash handling expertise
- Workflow Coordination
- Upselling techniques
- High-volume dining
- Food and beverage pairings
- Customer Satisfaction
- Detail Oriented
- Menu presentation
- Service prioritization
- Exceptional communication
- Table Bussing
- Problem-solving abilities
- Conflict and Complaint Resolution
Certification
- Certified basic life support, American Red Cross - present
Languages
Spanish
Professional Working
Timeline
Cashier Specialist
Kohls Department Store
10.2023 - 01.2024
Secretary to the General Manager
High Tech Metalworks
05.2021 - 08.2023
Restaurant Server
Hai Sushi
09.2014 - 01.2015
Some College - General Education
Moorpark College
Vocational Nursing Certification - Nursing
Professional Medical Careers Institute
High School Diploma -
Grizzly Charter High School