Nickolay Munoz
College Student
63 Hickory Ave, Staten Island,NY
Summary
To secure a professionally rewarding and challenging position as a patient observer. Friendly team player with talent for operating in fast-paced, dynamic environments.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Hospital Volunteer
Staten Island University Hosptial
Staten , NY
06.2019 - 08.2019
- Took newspapers, flowers and other personal items to patients on all floors.
- Carried laboratory specimens, results and charts to appropriate departments.
- Reported patient requests, concerns and other observations to staff.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Developed strong communication skills to convey messages to personnel by phone, email or text.
- Provided support and companionship to patients in need of assistance.
- Adhered to policies and procedures to promote hospital mission and vision.
Host
Hook & Reel Seafood
Staten Island , NY
06.2021 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Recorded available tables after seating each party using specialized seating software.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lifeguard
Aqua Management Inc.
Staten Island , NY
06.2021 - 09.2021
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Checked pool and surrounding areas for hazardous conditions.
- Attentively monitored swimmers to identify distress.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
Education
Bachelor of Science - Psychology
College of Staten Island of The City University of New York
Staten Island, NY 08.2021 - Current
High School Diploma -
Monsignor Farrell High School
Staten Island, NY 09.2017 - 05.2021
Skills
Interactive communication skills
First Aid and CPR certified
Public safety
Effective problem-solver
Multitasking Abilities
Organization
Certification
First Aid/CPR Certified
Timeline
Bachelor of Science - Psychology
College of Staten Island of The City University of New York
08.2021 - Current
Host
Hook & Reel Seafood
06.2021 - 09.2021
Lifeguard
Aqua Management Inc.
06.2021 - 09.2021
Hospital Volunteer
Staten Island University Hosptial
06.2019 - 08.2019
High School Diploma -
Monsignor Farrell High School
09.2017 - 05.2021