Brandy Erps

Successfully designed the relocation of gas distribution facilities to accommodate City and Government road reconstruction.

Successfully design new service's for new residential and commercial customers.

Attend preconstruction meetings with city engineers and local contractors to coordinate the moving utilities for upcoming road projects.

Effectively read & interpret construction plans.

Insure projects are being charged to the appropriate accounting.

Manage multiple projects simultaneously to complete all projects and assignments that I am responsible for.

Use GTECH to design projects.

Work with employees throughout the company to insure projects are getting completed on time.

Attend Gas Operation workload meetings to help coordinate the scheduling of all gas distribution projects.

Peer review co-workers projects for corrections.

Write shutdown plans.

Assisted associates and handled escalated calls from customers.

Assisted law enforcement and fire departments with emergencies.

Routed proper facility emergencies to the correct department.

Handled outage calls.

Was a mentor and a customer associate lead.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.