Omar Gonzalez
Miami
Summary
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
5
5
years of professional experience
Work History
Forklift Operator
Elite Flowers
05.2023 - Current
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Quality Control Supervisor
USA Bouquet
03.2023 - 05.2023
- Enhanced product quality by implementing rigorous inspection processes and protocols.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Reduced customer complaints with thorough testing and prompt resolution of identified issues.
- Developed comprehensive training materials to ensure consistent performance among team members.
Customer Service Representative
Ibex
Managua, Nicaragua
06.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Veterinary Assistant
Petland Boaco
03.2020 - 05.2021
- Improved client relations through effective communication and education on pet health needs.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Dog Washer
Petland Boaco
02.2019 - 03.2020
- Improved customer satisfaction by providing gentle and thorough dog washing services.
- Enhanced client loyalty with exceptional care and attention to each dog''s specific needs.
- Streamlined appointment scheduling for increased efficiency and convenience for customers.
- Maintained a clean and organized work environment, ensuring the health and safety of all dogs in the facility.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Architectural Engineering
Universidad De Ciencias Comerciales
Managua Nicaragua11.2022
Skills
- Order Picking and Processing
- Business Ethics
- Packing and Scanning
- Shipping Operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Forklift Operator
Elite Flowers
05.2023 - Current
Quality Control Supervisor
USA Bouquet
03.2023 - 05.2023
Customer Service Representative
Ibex
06.2021 - 03.2023
Veterinary Assistant
Petland Boaco
03.2020 - 05.2021
Dog Washer
Petland Boaco
02.2019 - 03.2020
Bachelor of Arts - Architectural Engineering
Universidad De Ciencias Comerciales
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