Rebecca Burge
Choctaw,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in HVAC, plumbing and medical office industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Norman Heating, Air Conditioning And Plumbing
Norman, OK
05.2021 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
Assistant Property Manager
JRK Property Holdings
Oklahoma City, OK
05.2018 - 04.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Customer Service Representative
Climatemaster
Oklahoma City, OK
04.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Office Assistant
Furgeson Family Care Clinic
Yukon, OK
10.2013 - 04.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
High School Diploma -
Yukon High School
Yukon, OK05.2009
High School Diploma -
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OK05.2009
Skills
- Call Management
- Customer Account Management
- Attention to Detail
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- MS Office Applications
- Appointment Setting
- CRM Software
- Team Member Training
- Willingness to Lead
Timeline
Lead Customer Service Representative
Norman Heating, Air Conditioning And Plumbing
05.2021 - Current
Assistant Property Manager
JRK Property Holdings
05.2018 - 04.2020
Customer Service Representative
Climatemaster
04.2017 - 04.2018
Medical Office Assistant
Furgeson Family Care Clinic
10.2013 - 04.2017
High School Diploma -
Yukon High School
High School Diploma -
Canadian Valley Technology Center - Cowan/Yukon/Czech