Myera Young
Killeen,US
Summary
Experienced professional in customer service with a strong ability to communicate effectively and solve problems. Proven track record of efficiently handling customer inquiries and resolving issues to maintain exceptional standards. Skilled in collaborating with team members and adapting to changing requirements. Recognized for reliability, empathy, and a results-oriented mindset in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
Everise Inc
Killeen, TX
10.2024 - 06.2025
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Patient Service Specialist
Scott and White Hospital
Temple, TX
02.2022 - 11.2024
- Coordinate patient flow, reducing wait times and enhancing clinic efficiency.
- Obtain insurance authorizations, facilitating timely medical procedures.
- Schedule appointments, optimizing clinic operations and patient satisfaction.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Customer Service Representative
Teleperformance Call Center
Killeen, TX
12.2021 - 02.2022
- Answered customer inquiries accurately, enhancing satisfaction.
- Kept records current, ensuring data accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Correctional Officer
TX Department of Criminal Justice
Gatesville, TX
01.2021 - 12.2021
- Supervised inmate activities to ensure compliance with regulations, preventing incidents.
- Maintained order in housing units, reducing escape attempts through vigilant monitoring.
- Implemented safety protocols, enhancing security and minimizing risk of violence.
Cashier
Walmart
Killeen, TX
10.2019 - 01.2021
- Processed payments accurately, enhancing customer satisfaction and store efficiency.
- Ensured cash drawer accuracy, supporting seamless daily operations.
- Collaborated in store tasks, improving team productivity and customer service.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05.2021
Skills
- Expertise in HIPAA standards
- Patient information protection
- Health information documentation
- Patient appointment organization
- Insurance verification expertise
- Customer engagement
- Accurate data entry
- Accurate typing capabilities
- Skilled in software navigation
- Cash transaction processing
- Skilled in conflict resolution
- Strong organizational skills for time optimization
- Strategic issue resolution
- Engaged listening
- Effective team engagement
- Responsive to change
- Effective sales methodologies
- Customer complaint resolution
- Peer mentoring in training
- Call handling expertise
- Effective work management
- Complaint handling
- Team member training
- Work prioritization
- Call management
- Customer support
- Call center experience
- Escalation management
- Customer correspondence
- Customer account management
- Chargeback research
- Complaint resolution
Timeline
Lead Customer Service Representative
Everise Inc
10.2024 - 06.2025
Patient Service Specialist
Scott and White Hospital
02.2022 - 11.2024
Customer Service Representative
Teleperformance Call Center
12.2021 - 02.2022
Correctional Officer
TX Department of Criminal Justice
01.2021 - 12.2021
Cashier
Walmart
10.2019 - 01.2021
High School Diploma -
Copperas Cove High School