Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Assessments
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Samantha Montgomery

Killeen,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Winn Companies
09.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Documented customer interactions accurately for consistent follow-up and support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Medical Assistant

Pulse Heart Institute
05.2016 - 02.2018
  • Medical Assistant working in a fast paced environment. Vital signs, patient history, medication/medication refills, EKG, stress tests. Worked with different styles of cardiologists, with the number of patients ranging from 10-40 a day depending on the Doctor or Nurse Practitioner.

Cashier / Hostess

Panera Bread
03.2014 - 10.2014
  • Highly skilled in greeting and interacting with guests in a professional manner
  • Hands on experience in answering telephones and answering questions
  • Proven record of keeping work area clean and organized

Sales Associate

Old Navy
06.2013 - 02.2014
  • Trained employees on customer service techniques
  • Reported daily averages and shortages to the operations department
  • Examined checks for identification and endorsement
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Welcomed customers into the store and helped them locate items

Education

Certificate - Medical Assisting Program

Pima Medical Institute
Seattle, WA
01.2015

Associates of Social Services / Mental Health - Social Services / Mental Health

Pierce College
Steilacoom, WA
04.2014

High school diploma or GED - undefined

Gig Harbor High School
Gig Harbor, WA
01.2012

Skills

  • Patient Care
  • Laboratory Experience
  • Experience Administering Injections
  • Vital Signs
  • Epic
  • HIPAA
  • Critical thinking
  • Active listening
  • Customer service
  • Data entry

Certification

  • Medical Assistant Certification
  • December 2015 to December 2018

Timeline

Customer Service Representative

Winn Companies
09.2023 - Current

Medical Assistant

Pulse Heart Institute
05.2016 - 02.2018

Cashier / Hostess

Panera Bread
03.2014 - 10.2014

Sales Associate

Old Navy
06.2013 - 02.2014

Certificate - Medical Assisting Program

Pima Medical Institute

Associates of Social Services / Mental Health - Social Services / Mental Health

Pierce College

High school diploma or GED - undefined

Gig Harbor High School

Additional Information

  • Skills
  • Front Office
  • Administrative Medical Assistant
  • Data Collection & Computer Entry
  • Appointment Scheduling / Telephone Skills
  • Patient Reception and Processing
  • Medical Records Management (EMR)
  • Medical Records Charting
  • Patient Education / Instructions
  • Back Office
  • Medical Assistant
  • Injections / Phlebotomy
  • EKG Technique and Mounting
  • Pharmacology / Rx Refill
  • Sterile Tray Set-up / Instrumentation
  • Medical / Surgical Asepsis
  • In-Office Laboratory Tests
  • Vision / Hearing Testing

Assessments

  • Attention to detail — Highly Proficient
  • Full results: Highly Proficient
  • Typing — Expert
  • Transcribing text
  • Full results: Expert
  • Customer focus & orientation — Highly Proficient
  • Medical receptionist skills — Highly Proficient

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