Christina McKinney
Killeen,TX
Summary
Professional well-versed in patient financial counseling, delivering high standards of service and results-oriented performance. Known for strong collaboration skills and reliability, adapting seamlessly to changing needs. Expertise in financial consultations, insurance coordination, and patient advocacy.
Overview
16
16
years of professional experience
Work History
Financial Counselor
Baylor Scott & White Memorial Hospital
12.2024 - Current
- Facilitate financial assessments to determine patient eligibility for assistance programs.
- Educate patients on financial options and healthcare resources available through the hospital.
- Safeguard client confidentiality while maintaining accurate records and documentation of counseling sessions.
- Work in collaboration with Rheumatology & Endocrinology clinics to generate estimates for infusion patients.
Patient Financial Coordinator Radiation Oncology
UPMC Hillman Cancer Center The Washington Hospital
06.2023 - 11.2024
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Provided compassionate support to families facing financial hardships due to medical expenses, helping them identify resources for assistance.
- Liaised between patient, doctor and insurance provider to obtain authorizations for Radiation Therapy and Radiology orders.
- Reviewed insurance desk and billing work queues for outstanding charges to be processed in a timely manner.
Financial Counselor Radiation Oncology
UPMC Hillman Cancer Center St. Clair Hospital
05.2022 - 06.2023
- Contacted insurance providers to obtain key information regarding patient benefits.
- Conducted interviews with patients and family members; answer questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Meticulously documented all details regarding contact with patients, providers and other individuals in electronic medical records systems.
Medical Billing and Coding Specialist
Advanced Orthopaedics & Rehabilitation
01.2010 - 04.2022
- Processed billing calls and answered questions from patients and third-party carriers.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and monitored outstanding collections duties.
- Reviewed and resolved discrepancies in claim submissions, ensuring timely payments.
- Correctly coded and billed medical claims for large orthopedics practice.
Internship Student
Frazier-Hart Cardiovascular
10.2009 - 12.2009
- Billed for inpatient services for subsequent visit, consultation and hospital discharge.
- Assigned appropriate CPT & ICD 9 codes for pacemakers insertions, relocation, revision and removals.
Education
Diploma - Medical Billing & Coding
Penn Commercial Business/Technical School
Washington, PA12.2009
Skills
- High Level of Knowledge With Insurance Websites for Verification, Authorizations and Claims
- 95-100% Monthly Audit Performance Rating
- 15 Years Healthcare Insurance Knowledge
- HIPAA and Confidentiality Compliance
- Multiple "Employee Of The Month" Recipient
- Exceptional Telephone Etiquette
Timeline
Financial Counselor
Baylor Scott & White Memorial Hospital
12.2024 - Current
Patient Financial Coordinator Radiation Oncology
UPMC Hillman Cancer Center The Washington Hospital
06.2023 - 11.2024
Financial Counselor Radiation Oncology
UPMC Hillman Cancer Center St. Clair Hospital
05.2022 - 06.2023
Medical Billing and Coding Specialist
Advanced Orthopaedics & Rehabilitation
01.2010 - 04.2022
Internship Student
Frazier-Hart Cardiovascular
10.2009 - 12.2009
Diploma - Medical Billing & Coding
Penn Commercial Business/Technical School