Rartrea Hill
Canal Winchester,OH
Summary
Healthcare Revenue Cycle Specialist with extensive experience in insurance verification, medical billing, and claims processing across various healthcare settings. Recognized for resolving complex reimbursement issues and enhancing operational efficiency while supporting patient access to care through financial counseling and collaboration with multidisciplinary teams.
Overview
21
21
years of professional experience
Work History
Financial Counselor
ZANGMEISTER CANCER CENTER
Columbus, Ohio
07.2025 - Current
- Coordinate financial clearance, benefit verification, insurance authorization, and reimbursement support for high-cost oncology medications and infusion therapies.
- Partner with physicians, specialty pharmacies, pharmaceutical manufacturers, and insurance carriers to minimize treatment delays and ensure timely access to care.
- Assist patients in obtaining manufacturer free-drug programs, copay assistance, oncology grants, and charitable funding to reduce financial barriers.
- Investigate reimbursement issues and support claim resolution to improve revenue cycle performance.
- Maintain complete documentation in Epic while ensuring compliance with HIPAA, payer guidelines, and organizational policies.
- Collaborate with multidisciplinary clinical and financial teams to improve operational efficiency and patient outcomes.
Business Office Coordinator
OHIO HOSPITAL FOR PSYCHIATRY
Columbus, Ohio
07.2024 - 07.2025
- Managed daily business office operations including medical billing, insurance claims, payment posting, collections, and patient account management.
- Verified insurance eligibility and benefits while educating patients regarding financial responsibility and available payment options.
- Submitted and monitored Medicare, Medicaid, and commercial insurance claims from submission through reimbursement.
- Investigated denied and underpaid claims to maximize reimbursement and reduce outstanding accounts receivable.
- Coordinated patient payment plans and maintained accurate financial documentation.
- Reconciled daily deposits and maintained cash posting accuracy.
- Prepared monthly billing and financial reports for leadership.
- Trained administrative staff on billing procedures, customer service standards, and compliance requirements.
- Utilized Waystar, WellSky, MedHost, and SSI Clearinghouse to improve billing efficiency and reimbursement accuracy.
Patient Accounting Coordinator
THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER
Columbus, Ohio
04.2017 - 10.2023
- Managed complex transplant billing for both living and deceased donor programs.
- Served as Billing Case Manager throughout the transplant process from evaluation through post-transplant care.
- Coordinated bundled billing packets for commercial insurance and government payers.
- Calculated contractual reimbursements and processed account adjustments with a high level of accuracy.
- Investigated billing discrepancies, resolved claim denials, and followed outstanding reimbursements.
- Collaborated with Coding, Managed Care, providers, and clinical departments to improve reimbursement accuracy and operational workflows.
- Built productive relationships with insurance carriers to expedite payment resolution and improve revenue cycle performance.
Billing Manager
DOWNTOWN ENDOSCOPY CENTER
Columbus, Ohio
02.2010 - 03.2017
- Directed all revenue cycle operations for a busy ambulatory surgery center.
- Managed medical billing, accounts receivable, accounts payable, payroll, insurance claims, collections, and reimbursement activities.
- Oversaw claims submission, payment posting, account reconciliation, insurance follow-up, and financial reporting.
- Supported internal and external audits while maintaining regulatory compliance.
- Partnered with physicians, administrators, and insurance companies to improve billing workflows and maximize reimbursement.
Claims Analyst I
AETNA
New Albany, Ohio
05.2008 - 02.2010
- Processed medical claims while ensuring compliance with payer guidelines and quality standards.
- Responded to provider and member inquiries regarding claims, reimbursement, and benefit information.
- Maintained provider records and contributed to workflow improvements that enhanced processing efficiency.
Foreclosure Claims Analyst I
CHASE MANHATTAN BANK
Columbus, Ohio
08.2005 - 04.2008
- Processed Veterans Affairs foreclosure claims while ensuring compliance with regulatory requirements and strict processing deadlines.
- Maintained detailed documentation, reporting accuracy, and quality standards.
- Worked collaboratively across departments to resolve discrepancies and improve operational efficiency.
Education
Associate of Arts - Business Management
Columbus State Community College
Skills
- Revenue Cycle Management
- Medical Billing
- Insurance Verification
- Prior Authorizations
- Financial Clearance
- Oncology Financial Counseling
- Patient Financial Advocacy
- Claims Processing
- Claims Investigation
- Denials & Appeals
- Medicare
- Medicaid
- Commercial Insurance
- Revenue Recovery
- Reimbursement Coordination
- Patient Access
- Transplant Billing
- Cash Posting
- Account Reconciliation
- Collections
- Regulatory Compliance
- HIPAA
- Cross-Functional Collaboration
- Process Improvement
- Patient Financial Assistance
- Denial Resolution
- Appeals Support
- Reimbursement Analysis
- Customer Relations
Accomplishments
- 15+ years of progressive healthcare revenue cycle, billing, and reimbursement experience.
- Extensive experience with Medicare, Medicaid, and commercial insurance reimbursement.
- Specialized expertise in oncology financial counseling and transplant billing.
- Strong background in prior authorizations, insurance verification, and financial clearance.
- Experienced resolving claim denials, reimbursement discrepancies, and payer issues.
- Successfully partnered with physicians, insurance carriers, specialty pharmacies, and pharmaceutical manufacturers.
- Skilled at helping patients secure manufacturer assistance, copay programs, grants, and other financial resources.
- Advanced user of Epic, Waystar, WellSky, MedHost, SSI Clearinghouse, and Microsoft Office.
Timeline
Financial Counselor
ZANGMEISTER CANCER CENTER
07.2025 - Current
Business Office Coordinator
OHIO HOSPITAL FOR PSYCHIATRY
07.2024 - 07.2025
Patient Accounting Coordinator
THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER
04.2017 - 10.2023
Billing Manager
DOWNTOWN ENDOSCOPY CENTER
02.2010 - 03.2017
Claims Analyst I
AETNA
05.2008 - 02.2010
Foreclosure Claims Analyst I
CHASE MANHATTAN BANK
08.2005 - 04.2008
Associate of Arts - Business Management
Columbus State Community College