Beatriz Hernandez
Deltona,FL
Summary
Experienced Management and Administration Professional, with 19 years of rendering positive patient care & customer service. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Financial Counselor
Advent Health
01.2023 - Current
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Prepares accurate surgery estimates for Bariatric Surgery.
- Assessed patient financial situation and explored background through one-on-one interview process.
- Facilitated new patient onboarding process and CareCredit account setup.
- Managed all self-pay account for Bariatric Surgery
- Assist patients with understanding billing statements, and any patient balances.
- Resolving billing problems and correcting accounts when appropriate.
Lead Surgery Scheduler at Pediatric Neurosurgery
Memorial Healthcare System Hospital
08.2021 - 11.2022
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Meet with the patient caregiver(s) and supply them with pre and post surgical care information
- Verify medical insurance and obtain precertification/authorization
- Responsible for managing physician calendars
- Assist in completing surgical orders as directed by department
- Screen resumes and participate in peer-to-peer interviews
- Train new employees and assist them with onboarding
- Create job descriptions for department
- Order office supplies
- Assistant to Chief Pediatric Neurosurgeon
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures
Patient Access Coordinator at Pediatric Neurology
Memorial Healthcare System Hospital
12.2020 - 07.2021
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Securely collected and entered patient demographic and insurance data into computer database to establish patient's medical record in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Delivered support to medical staff in completion of patient paperwork.
Customer Support Manager
PetSmart, Inc
06.2007 - 11.2020
- Managed a team of 25 customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Responsible for all merchandising strategies, receiving, pricing, ad set and inventory control
- Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
- Handled cash registers, store reports and daily cash management
- Assist store manager with resume screening and training.
- Managed interview scheduling, and facilitated communication with candidates throughout the hiring process.
Education
Bachelor of Arts in Health Services Administration -
Florida International University
Miami, FLSkills
- Insurance Verification
- Relationships and rapport
- Cash Flow Management
- Patient Financial Counseling
- Telephone Etiquette
- Financial Literacy
- Revenue Cycle Management
- HIPAA Compliance
- Patient Registration
- Medical Terminology
- Data entry proficiency
- Training and support
Additional Information
- EPIC EMR Efficiency
- Onboarding Ambassador
- Whole Patient Care
- Mission Fit
- Financial & Medical Terminology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Counselor
Advent Health
01.2023 - Current
Lead Surgery Scheduler at Pediatric Neurosurgery
Memorial Healthcare System Hospital
08.2021 - 11.2022
Patient Access Coordinator at Pediatric Neurology
Memorial Healthcare System Hospital
12.2020 - 07.2021
Customer Support Manager
PetSmart, Inc
06.2007 - 11.2020
Bachelor of Arts in Health Services Administration -
Florida International University
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