Cassandra Villegas
Chicago,IL
Summary
Dedicated financial counselor proudly offering several years of experience in processing financial forms and obtaining healthcare documents and information. With knowledge of patient account management and patient satisfaction. Supplying exemplary time management and issue resolution skills.
Overview
7
7
years of professional experience
Work History
Financial Counselor
R1 Rcm
Chicago, Illinois
05.2019 - Current
- Assess patient’s accounts (insurance, self pay, charity, etc)
- Assist financial options for emergency room, inpatient, outpatient, future service, & maternity patients
- Help collect and verify patient’s insurance information to add on account
- Assist self pay patients (bedside or over the phone) with different financial options
- Assisting with the screening, completion and submission of IL Medicaid application
- Staying updated on IL Medicaid applications by calling the DHS provider hotline with required application info
- Provide and help complete financial assistance applications (charity) - upload complete application and documents to charity team
- Assist with taking payments and creating payment plans
- Assist with package pricing for patients
Lead Sales Key Holder
New York & Company
Chicago, Illinois
02.2018 - 05.2019
- Assisted customers with in store help & online ordering
- Stocked store with merchandise to display and focus customer attention on specific items.
- Performed floor moves with store merchandise and displays
- Organized promotions such as special discounts that increased store traffic and kept current to boost sales revenue.
Education
High School Diploma -
Chicago Academy High School
Chicago, Illinois06-2016
Some College (No Degree) - Clinical Psychology
Wilbur Wright College
Chicago, IllinoisSkills
- Patient service
- Account updating
- Complaint handling
- Time management
- Effective customer communication
- Client relationship
- Insurance verification
- Telephone etiquette
- Insurance verification procedures
- Insurance claim assistance
- Healthcare insurance knowledge
- Medicaid billing procedures
- Billing codes
- Compassionate client care
- Multitasking and organization
- Patient prioritization
- Patient billing
Timeline
Financial Counselor
R1 Rcm
05.2019 - Current
Lead Sales Key Holder
New York & Company
02.2018 - 05.2019
High School Diploma -
Chicago Academy High School
Some College (No Degree) - Clinical Psychology
Wilbur Wright College