Hi, I’m
Esmeralda Mejia
Registered Nurse
Riverside,CA
Summary
Highly motivated and detail-oriented nursing graduate with a proven ability to provide effective patient care. Passionate about educating patients and their families to achieve optimal outcomes. Exceptional communication skills with fluency in both English and Spanish. Dedicated to delivering compassionate and personalized care while maintaining a strong commitment to patient safety and well-being.
Overview
10
years of professional experience
1
Certification
1
License
Work History
Kaiser Foundation Hospital
Financial Counselor
01.2013 - Current
Job overview
- Actively analyze patients' financial situations and offer tailored financial plans to patients based on their financial status
- Oversee patient accounts, including charges and payments and effectively coordinating financial arrangements, and collections
- Follow proper insurance protocol, which included verifying eligibility and benefits, obtaining pre-certification, and billing as directed
- Carefully analyzed patients' financial data to determine eligibility for financial aid and assistance programs.
Gifted Hands Barbershop LLC
Business Owner
01.2018 - Current
Job overview
- Developed and build business from start up, maintain files and administrivia records, maintain professional liability insurance, provide excellent human resources management skills to the business
- Operate and handle business plans, arranging finances, hiring staff, reviewing sales, establish prices of goods and services and tabulate the bills, compile, and maintain record and bookkeeping
- Developing market strategies, overseeing daily activity, identifying business opportunities
- Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, accountability resulting in top tier performance.
Kaiser Foundation Hospital
Receptionist
01.2012 - 01.2013
Job overview
- Facilitated patient retention by determining their specific needs, proffering solutions, and increasing patient satisfaction
- Championed consistent customer satisfaction by ensuring superior quality customer service to all customers at all times
- Improved customer relation by answering a high volume of calls to address customer inquiries, proffer solutions to problems and provide new service information in a timely manner
- Fostered a culture of prompt, efficient and courteous reception of customers.
Little Caesars
Co-Manager
01.2008 - 01.2012
Job overview
- Consolidated client satisfaction and retention rate by improving customer experience and enforcing quality customer value in services provided
- Enhanced the company's competitive edge by executing market research and creating an in-depth competitive analysis
- Established clear performance standards and ensured that cost effectiveness and continuous quality improvement formed the basis for all activities
- Coordinated the advancement of the company's mission and objectives by developing strategic activities to promote revenue profitability, and growth as an organization
- Enforced the training and development workshops to all staff members and on-boarding for new hires to improve employee.
Education
Stanbridge University , Riverside, CA
Bachelor of Science from Nursing
08.2024
Colorado Technical University, Colorado Springs, CO
Master of Science in Business Administration (Human Resource)
01.2021
Colorado Technical University, Colorado Springs, CO
Bachelor of Science in Business Administration (Organization Behavior)
01.2019
Skills
- Customer Service
- Attention to Detail
- Driven and Determined
- Patient Care
- Patient Education
- Clinical judgment
- Compassionate Care
- Compassion and Empathy
Core Competencies
People Management, Staff Development, Excellent Communication, Account Management, Policy and Controls, Organized and Analytical, Financial Management, Costing & Budgeting, Leadership & Teamwork, Performance Management, Financial Counseling, Problem Resolution, Continuous Improvement, Customer Service, Relationship Building, Business Management, Business Development, Google & MS Office Suites, Operational Management, Strategic Planning, Team Leadership, Personal
Certification
- Basic Life Support Provider American Heart Association 10.2022
- Management of Assaultive Behavior EDULife Institute 03.2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsTimeline
Business Owner
Gifted Hands Barbershop LLC
01.2018 - Current
Financial Counselor
Kaiser Foundation Hospital
01.2013 - Current
Receptionist
Kaiser Foundation Hospital
01.2012 - 01.2013
Co-Manager
Little Caesars
01.2008 - 01.2012
Stanbridge University
Bachelor of Science from Nursing
Colorado Technical University
Master of Science in Business Administration (Human Resource)
Colorado Technical University
Bachelor of Science in Business Administration (Organization Behavior)
- Basic Life Support Provider American Heart Association 10.2022
- Management of Assaultive Behavior EDULife Institute 03.2023
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