Helen Suarez
Naples,FL
Summary
Highly skilled and experienced medical professional with a strong background in clinical and administrative functions. Recognized for providing reliable support in patient care and effectively communicating with healthcare teams. Adept at collaborating and adapting to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks. Excited to leverage diverse experiences and a strong work ethic to deliver high-quality patient care and support in a clinical setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Counselor
David Lawrence Centers for Behavioral Health
02.2024 - Current
- Keeping Client insurance records up to date
- Monitoring the financial responsibilities of our Clients
- Performing calculations, collections and conversations with Clients regarding their financial responsibilities to DLC (Co-pays, co-insurance, deductibles and balances)
- Researching within Clients' entire records to determine outstanding services and potential issues to be investigated and corrected
- Setting up Payment Plans and offering appropriate Financial Counseling
- Working with Clients to set up discount applications, registrations documents and consent details
- Reviewing Clients' services for insurance coverage appropriateness
- Verifying/obtaining insurance benefit information and authorization as needed
- Performing Program Support functions including Client check-in, scanning/filing and phone assistance
- Scheduling and referring Clients to appropriate recommended follow-up treatment
- Other Support Staff duties as needed to assist the Team
Medical Assistant
Elite Primary Healthcare
10.2023 - Current
- Performed blood draws for laboratory testing.
- Coordinated fulfillment of pharmaceutical prescriptions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collecting and packaging various specimens.
- Charting patient vitals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor procedures, including preparing exam room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verifying patients insurance before appointment.
Realtor
Mato Realty
12.2021 - Current
- Present purchase offers to sellers for consideration
- Negotiate prices or other sales terms
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Appraise property values
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Develop content for sales presentations and other materials
- Accompany buyers during visits to and inspections of property and advise them on the suitability and value of the property they are visiting
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of the purchase agreement are met before closing dates
- Coordinate property closings, overseeing the signing of documents and disbursement of funds
- Contact property owners and advertise services to solicit property sales listings
- Arrange for title searches to determine whether clients have clear property titles
- Deliver promotional presentations to current or prospective customers
- Attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets
- Advise sellers on how to make homes more appealing to potential buyers
- Investigate clients’ financial and credit status to determine eligibility for financing
- Develop a network of attorneys, mortgage lenders, and contractors to whom clients may be referred
- Inspect condition of premises and arrange for necessary maintenance or notify owners of maintenance needs
- Appraise properties to determine loan values
- Evaluate mortgage options to help clients obtain financing at the best-prevailing rates and terms
Registrar
Physicians Regional Pineridge
10.2021 - 12.2023
- Update patient accounts with registration, insurance, demographic, scheduling, and billing data
- Greet and receive patients professionally
- Provided excellent customer service to patrons
- Digitize previous patient’s data
- Validate and verify medical insurance plans of patients
- File documents regarding patient records
- Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments, etc
- Answer phone calls and redirect them to the correct party
- Record the patient’s data and collect patient payment
- Use Microsoft Office Suite (Word/Excel/Outlook/PowerPoint), medical software, and type40+WPM
- Maintain knowledge of, and complies with all relevant laws, regulations policies, procedures, and standards
- Actively participate in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
- Perform other tasks as assigned
Quality Control II
Arthrex Manufacturing Inc.
06.2019 - 10.2021
- Performs and documents dimensional inspections on inventory parts using engineering prints, Inspection procedures, or work instructions
- Selects products for tests at specified stages in production process, and tests products for variety of qualities, such as dimensions, performance, and mechanical, electrical, or chemical characteristics
- Records test data, applying statistical quality control procedures
- May perform, as needed, nondestructive tests on materials, parts, or products to measure performance, life, or material characteristics
- Specialize in particular area of quality control such as incoming material, process control, product evaluation, and final inspection
- Detects non-conformances during production operations effectively
- May prepare graphs or charts of data or enter data into computer for analysis
- May perform quality control equipment calibrations and records data as required
- Generates non-conformance reports as required and follows Inspection procedures
- Recommends modifications of existing quality of production standards to achieve optimum quality within limits of equipment capability
- Evaluates data to indicate deviations from existing standards
Machine Operator II (I & R)
Arthrex Manufacturing Inc.
08.2014 - 05.2019
- With minimal supervision follow written process and operate a variety of CNC machines and special processes i.e
- Work Instructions
- Receives work order and verifies that the components are correct
- Receives material and loads on bar feeder
- Performs and records line clearance
- Verifies the machine is running the correct program
- Deburr parts as required
- Measure parts for conformance to blueprint specifications using precision measuring instruments
- Interact in a Manufacturing environment with a variety of personnel and shift change over on a daily basis
- Confirms that inspection process is kept at AQLS C=0
- Example: check parts every30 minutes
- Maintains good quality and production output
- Sort/rework parts as required
- Assists out on other operations as required
- Data entry in SAP system
- Shows exceptional teamwork and interact in a Manufacturing environment with a variety of personnel and shift change over on a daily basis
- Maintain their work area in a clean orderly condition and follows safety procedures
- Report any safety or maintenance concerns to management immediately
- Returns all axis to the home position
- Stops machine to change settings, replace tools and perform tool offsets
- Recommends process improvements with supervisor or programming personnel to resolve problems
- Adjusts bar feeder for proper size of material and performs a dry run without material; verifies material against work order for correct lot number
- Performs first PC inspection when back-to-back or partial set-up is completed
- Adjusts tools to meet blueprint specifications
- Downloads programs to the machine, dry run machine with no material and all tools in place
- Monitors screen pages and machine operation to detect malfunctions or out-of-tolerance machining and adjusts machine controls or control media; verifies the correct program in the machine is running
- Perform back-to-back and partial set ups on multi axis lathes and milling machining centers; operates machine on trial run to verify accuracy of machine settings or programmed control data
- Demonstrates ability to streamline processes to increase productivity and quality
- Installs and adjusts collects with proper pressure
- Cleans and assembles all collect assemblies, removes, or replaces fixture, collects and tools
- Inspects old collects and guide brushes
- Verifies correct tools against tool data sheet and program; sets up any type of tool in the pre-setter and/or machine
- Notifies Crew Coordinators/Supervisors of issues/opportunities for improvements
- Support machine operators as assigned by Crew Coordinators and or Supervisor
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL12-2024
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL08-2020
Skills
- Self-motivated with strong work ethic
- Excellent customer service and communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and medical software; typing 70 WPM
- Ability to interpret engineering prints and use measuring tools
- Detail-oriented and organized team player
- Bilingual in English and Spanish
- Florida notary and real estate licensed
- Experienced with MedQ, Sectra, Practice Fusion and Consenses systems
- Knowledge of medical terminology, EMR/EHR, and clinical documentation
- Direct patient care and vital sign monitoring
- Data entry and medical records management
- Laboratory specimen collection and payment collection
- Skilled in blueprint reading, mathematical calculations, and good manufacturing practices
- Maintained perfect attendance and completed volunteer hours
Certification
- Real Estate certification
- 7 habit Certification
- Blueprint Certification
Accomplishments
Throughout my career, I have achieved a diverse array of accomplishments that reflect my dedication and versatility. I graduated with a Bachelor of Science in Health Science, earning cum laude honors, which laid a strong foundation for my professional journey. At Physicians Regional, I built meaningful relationships with patients, enhancing their healthcare experience. My time at Arthrex allowed me to gain hands-on experience across various departments, including packaging, machinery, and quality control, and I furthered my technical skills by completing blueprint reading courses. In 2019, I not only obtained my real estate license but also earned my Associate's degree while working a demanding 70-hour work week. Additionally, I became a certified notary and launched my own business as a permanent makeup artist, where I honed my skills in enhancing clients' beauty through eyebrow and lip tattoos. Each of these experiences has contributed to my personal and professional growth, equipping me with a unique skill set and a passion for helping others.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hobbies and Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts.
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- I enjoy helping others and giving back to the community.
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Baking
- Music
- Gym Workouts
- Yoga
- Interior Design
- Volunteering at local animal shelters and rescue organizations.
- Road Trips
- Personal Development and Self-Improvement
- Wine Tasting
Timeline
Financial Counselor
David Lawrence Centers for Behavioral Health
02.2024 - Current
Medical Assistant
Elite Primary Healthcare
10.2023 - Current
Realtor
Mato Realty
12.2021 - Current
Registrar
Physicians Regional Pineridge
10.2021 - 12.2023
Quality Control II
Arthrex Manufacturing Inc.
06.2019 - 10.2021
Machine Operator II (I & R)
Arthrex Manufacturing Inc.
08.2014 - 05.2019
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Associate of Arts - General Studies
Florida SouthWestern State College
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