Summary
Overview
Work History
Education
Skills
Timeline
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Shane Dolch

Westchester,NY

Summary

Raised on a farm, with experience with a wide a range of animals, An animal-loving professional offering strong telephone and customer service skills. Hardworking employee known for being empathetic, composed and confident. A strong team player who enjoys working with the organization's staff to give excellent support . An agile thinker and and active listener who delivers kind compassionate care to clients.

Overview

26
26
years of professional experience

Work History

Supervising Manager

New York State Department Of Health
01.2021 - 06.2021
  • Managed multiple teams of 20-person contract tracing teams across Westchester County, with daily peak of 2,000+ contacts traced.
  • Developed communications and quarantine protocols for contacts exposed to COVID -19.
  • Coached tracers on proper contact tracing techniques, workflows, and policies.
  • Led team meetings for tracers to share call experiences and develop best practice models together. Learned and used four proprietary technologies for this initiative
  • Learned and used 4 proprietary types of software
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Founder

SGN Consulting, LLC
01.2002 - 12.2021
  • Management consulting business dedicated to small to mid-sized mission driven organizations.
  • Worked with senior leadership to develop transformation and transition strategies including operations, business development, organizational change, and funding solutions.
  • Industry sectors included economic development, media and entertainment, venture capital and philanthropy consulting.
  • Select Clients included: The Hite Foundation, The Aspen Brain Institute, Lifetime Television, Cablevision, Business Alliance for Vietnamese Education, Lexelnet, Inc., The Executive Leadership Institute, American Museum of Arts and Design, The Little Orchestra Society, Team Esteem, Amadeus Conservatory of Music, and Stonestreet Studios (NYU Tisch School of Drama).

Business Solutions Specialist and Venture Partner

Apollo Private Equity Portfolio Companies
06.1999 - 10.2001

    National Financial Partners (NFP)

    • Built and integrated firm-wide information and reporting system to improve performance of 90 acquired firms and in turn increased valuation of NFP. Sourced and evaluated technology businesses for NFP. Developed and negotiated pricing models. NFP Broker Dealer technology deals completed 9/20/01.
    • Rare Medium Group, Venture Partner

      • Sourced and evaluated national and international investment opportunities for Rare's Venture portfolio.
      • Increased shareholder value in investment and incubator companies by creating business development opportunities, developing strategic partnership leads, streamlining business practices, building infrastructure, and developing and monitoring sales and financial profitability milestones.
      • Projects included; executing NoticeNow.com acquisition and building its valuation from $2-20 million, and investment and growth of Competition Accessories generating an annual IRR of 68% in 2000.

Prior Experience

Other
06.1998 - Current

New York State Economic Development

  • NY State Film Office, Special Projects Director
  • Times Square Development Project, Communications Director

ABC News, Associate Producer, News Promotion

Lehman Brothers, Financial Analyst, Corporate Finance

Education

Bachelor of Arts -

Yale University
New Haven, CT

Skills

  • Extremely organized and detail oriented
  • Outstanding interpersonal skills with patient, people-oriented customer interaction
  • Self-motivated with strong work ethic
  • Agile thinker and active listener
  • Strong communicator
  • Excellent written communication
  • Skilled problem solver
  • Motivated team player
  • Relationship builder
  • Personable, responsible and friendly
  • Compassionate and empathetic
  • Consensus builder skilled in conflict resolution
  • Life-long pet owner
  • Valid New York drivers license
  • Skilled in MS Office Suite, Google suite Agile with learning new technologies

Timeline

Supervising Manager

New York State Department Of Health
01.2021 - 06.2021

Founder

SGN Consulting, LLC
01.2002 - 12.2021

Business Solutions Specialist and Venture Partner

Apollo Private Equity Portfolio Companies
06.1999 - 10.2001

Prior Experience

Other
06.1998 - Current

Bachelor of Arts -

Yale University
Shane Dolch