AALIYAH CARTAGENA

• customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution

•Insurance verifications

•Copay collections

• Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.
• work in high volume, fast paced environment managing multiple priorities while facing ambiguity.

• Assisted with routine checks and diagnostic testing by collecting and processing specimens
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Obtained client medical history, medication information, symptoms and allergies
• Prepared initial patient charts for admission
• Sanitized, restocked and organized exam rooms and medical equipment
• Called and faxed pharmacies to submit prescriptions and refills.

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Helped customers complete purchases, locate items and join reward programs
• Balanced and organized cash register by handling cash, counting change and storing coupons
• Maintained clean sales floor and straightened and faced merchandise
• Greeted customers and helped with product questions, selections and purchases
• Issued receipts and processed refunds, credits or exchanges.

• Resolved customer complaints and maintained clean and tidy checkout area
• Maintained customer satisfaction with quick and professional handling of product returns
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Helped customers complete purchases, locate items and join reward programs
• Used POS system to process sales, returns, online orders and gift card activations
• Maintained clean sales floor and straightened and faced merchandise
• Greeted customers and helped with product questions, selections and purchases
• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Spoke to customers in native language to increase loyalty and establish relationships.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
• Set positive example for team members by providing high-quality, efficient service
• Greeted customers with smile and provided friendly service to professionally handle every need.