Michelle Osborne
GLEN DALE,West Virginia
Summary
Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 20 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services.
Overview
23
23
years of professional experience
Work History
Financial Counselor
WVU Medicine
09.2010 - Current
- Documented details regarding contact with patients, providers and other individuals in system.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Registration Clerk
Carlisle Regional Medical Center
04.2000 - 09.2010
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
Education
Nursing And General Studies
Harrisburg Area Community College
Harrisburg, PADiploma - Nursing
John Marshall High School
Glen Dale WV06.1998
Skills
- Client Confidentiality
- Communications Expertise
- Demographics Information
- Active Listening
- Insurance Verification
- Financial Transactions
- Payment Negotiation
- Financial Aid Counseling
- Financial and Estate Planning
- Patient Insurance Authorizations
- Verifying Eligibility
- Healthcare Insurance Knowledge
- Patient Counseling
- Positive Patient Experiences
- Telephone Etiquette
Timeline
Financial Counselor
WVU Medicine
09.2010 - Current
Registration Clerk
Carlisle Regional Medical Center
04.2000 - 09.2010
Nursing And General Studies
Harrisburg Area Community College
Diploma - Nursing
John Marshall High School
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