Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Cecilia Alvarenga

Worcester,MA

Summary

Dedicated leasing specialist with extensive experience in property management, strong customer service skills, adept at working effectively unsupervised, quickly mastering new skills and managing tenant inquiries.

Known for effective communication and problem-solving abilities that ensure smooth operations and tenant satisfaction across multiple properties.

Overview

4
4
years of professional experience

Work History

Leasing Occupancy Specialist

Winn Companies
Worcester, Massachusetts
08.2021 - Current
  • Provided excellent customer service by responding promptly to inquiries from tenants and staff.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed rental applications and verified applicant information for accuracy.
  • Maintained accurate records of occupancy status using property management software.
  • Performed inspections, unit visits for condition, cleanliness, and safety.
  • Developed and implemented procedures to ensure proper completion of move-in and move-out processes.
  • Reviewed lease agreements for accuracy prior to execution by both parties.
  • Analyzed rental applications, credit reports, income verification documents, and other related information.
  • Coordinated inspections with third-party vendors for MI's.
  • Assisted in the preparation of tenant files for review by management staff.
  • I assisted and supported two properties.

Education

English Lenguage Classes

Clark University
Worcester, MA
09-2007

Skills

  • Self motivation
  • Multitasking Abilities
  • Property management expertise
  • Adaptability and flexibility
  • Affordable housing programs
  • Resident assessment

Custom

  • SCHM- Certification * Fair housing for property managers -Certification
  • Trainings-Housing 4 Pack-ONE, -Housing 4 Pack-TWO, Housing 4 Pack-THREE, Housing 4 Pack-FOUR.

Timeline

Leasing Occupancy Specialist

Winn Companies
08.2021 - Current

English Lenguage Classes

Clark University

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