Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terriana Edwards

Killeen

Summary

Skilled in customer service and critical thinking, I excelled as a Customer Service Representative at the Commissary - Fort Cavazos, enhancing customer loyalty and facilitating sales growth. Leveraging active listening and data entry skills, I efficiently resolved conflicts and supported team initiatives, contributing to a positive and professional service environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Commissary - Fort Cavazos
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Rainbow Clothing Store
08.2021 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Certified Comprehensive Clinical Medical Assistant - Healthcare

The Training Center of Central Texas
Harker Heights, TX
05-2025

Certified Phlebotomy Technician - Healthcare

The Training Center of Central Texas
Harker Heights, TX
05-2025

Certified EKG Technician - Healthcare

The Training Center of Central Texas
Harker Heights, TX
05-2025

Certified Medical Administrative Assistant - Healthcare

The Training Center of Central Texas
Harker Heights, TX
05-2025

High School Diploma -

Killeen High School
Killeen, TX
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • HIPAA compliance
  • Vital sign monitoring
  • Electronic health records
  • Procedure assistance
  • Reliable team player
  • Professionalism and ethics
  • Clinical documentation

Timeline

Customer Service Representative

Commissary - Fort Cavazos
08.2023 - Current

Customer Service Representative

Rainbow Clothing Store
08.2021 - 06.2022

Certified Comprehensive Clinical Medical Assistant - Healthcare

The Training Center of Central Texas

Certified Phlebotomy Technician - Healthcare

The Training Center of Central Texas

Certified EKG Technician - Healthcare

The Training Center of Central Texas

Certified Medical Administrative Assistant - Healthcare

The Training Center of Central Texas

High School Diploma -

Killeen High School
Terriana Edwards