Keri Martin
Bethany,OK
Summary
20+ years of management and customer service experience in my employment background. My experience ranges from LPN (nursing) to Restaurant management. I have a proven background of coordinating successful performance plans for customer service agents and developing them into team leaders. Seeking a Supervisor role where there is room for growth and advancement within the company. Willing to relocate to: Oklahoma City, OK Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Modivcare
Oklahoma City, OK
11.2020 - 12.2021
- Receives and documents customer concerns while ensuring all relevant information is correct
- Adheres to and ensures all company policies and procedures
- Maintains an acceptable attendance and tardiness record
- Ensures accurate trip data input
- Demonstrates personal commitment to producing high quality work
- Refers unresolved customer grievances to designated department for further investigation and resolution
Commercial Specialist
AutoZone
Oklahoma City, OK
05.2022 - 02.2024
- I expedite commercial orders. As they come in, I pull the order and assign a driver. This store has a heavy commercial load which requires being meticulous in getting the correct part number and making sure the entire order gets to the customer in a timely manner. Duties also include finding parts with in AutoZone and outside distributors.
Customer Service Representative
Modivcare
Oklahoma City, OK
11.2020 - 12.2021
- Receives and documents customer concerns while ensuring all relevant information is correct
- Adheres to and ensures all company policies and procedures
- Maintains an acceptable attendance and tardiness record
- Ensures accurate trip data input
- Demonstrates personal commitment to producing high quality work
- Refers unresolved customer grievances to designated department for further investigation and resolution
On Rent Agent
Hertz/Dollar Rent A Car
Oklahoma City, OK
11.2019 - 03.2020
- I was an Emergency Roadside Assistance Agent. Took calls to assist renters with changing flats, requesting toe service, exchanging vehicles for a number of reasons.
On Rent Agent
Hertz/Dollar Rent A Car
Oklahoma City, OK
11.2019 - 03.2020
- I was an Emergency Roadside Assistance Agent. Took calls to assist renters with changing flats, requesting toe service, exchanging vehicles for a number of reasons.
Restaurant manager
On The Border
Oklahoma City, OK
04.2015 - 10.2019
- I held the titles of FOH Manager, Catering Manager, and Bar Manager. The responsibilities and duties of these positions are nearly endless. As FOH: Hiring, terminating, quarterly employee performance reviews, 100% table touches, pre shift meetings, Orientation for new FOH employees, oversee training, I scheduled for servers, serving assistants, Togo, host, bar, and catering assistants all according to plan and projections. As Catering: hire and staff assistants, personally talk to each guest from the time the order is placed until after the event is finished to ensure 100% satisfaction, ordering needed supplies, train assistants to pay attention to detail (key in catering). As Bar: inventory of liquor and beer regularly and periodically, ensure bartenders make specialty drinks according to recipe and pour counts are correct, and many more for each title.
Bartender/Server
Santa Fe Cattle Co
Midwest City, OK
09.2014 - 07.2015
- Stared as a server, quickly moved up to Head Trainer, then immediately to bartender. They also began my training for FOH management.
Education
Diploma - undefined
Moore Norman Technology Center
Norman, OK06-2006
Science (Associate in Science (AS)) - undefined
Oklahoma City Community College
Oklahoma City, OK06-2006
High School Diploma - undefined
South East High School
Oklahoma City, OK05-2001
Skills
- Managing teams in a customer support role
- Culinary Experience
- Time management
- Banquet Experience
- Restaurant Management
- Inventory management
- Order processing
- Customer support experience within hospitality industry
- Customer training
- Order inquiry handling
- SMS customer support
- Customer issue escalation
- Microsoft Teams
- Accounts receivable
- Phone call management
- Customer returns handling
- Sales
- Medical office experience
- Managing customer accounts
- Customer support specialist experience
- Windows
- Prospecting
- Call center experience
- Negotiation
- Food Production
- Food Preparation
- Medical terminology
- Email customer support
- Hospice
- Technical Proficiency
- Telemarketing
- English
- Kitchen Management Experience
- Billing issue inquiries
- Customer service video conferencing
- Serving Experience
- Calendar management
- In-person customer service
- POS
- Telecommunication
- Customer support
- Microsoft Word
- Transportation management systems
- Government agency customer support
- Handling customer exchanges
- Individual consumer customer service
- Typing
- Live chat
- Communication skills
- Customer service
- Dispatching
- Customer support experience within healthcare industry
- Phone customer support
- Salesforce
- Upselling
- Phone etiquette
- Medication Administration
- Organizational skills
- Customer service through social media
- Host/Hostess
- Catering
- Improving customer support response time
- Microsoft Office
- Internal employee customer service
- Providing product information
- Call center agent experience
- Data entry
- Microsoft Excel
- Client services
- Schedule management
- Microsoft Outlook
- Computer skills
- Software troubleshooting
- Bartending
- Customer service manager experience
- Busser
- Kitchen Experience
Certification
- Driver's License
- Food Handler Certification
Personal Information
- Authorized To Work: US
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate to: Oklahoma City, OK, Authorized to work in the US for any employer
Willing To Relocate
Oklahoma City, OK
Timeline
Commercial Specialist
AutoZone
05.2022 - 02.2024
Customer Service Representative
Modivcare
11.2020 - 12.2021
Customer Service Representative
Modivcare
11.2020 - 12.2021
On Rent Agent
Hertz/Dollar Rent A Car
11.2019 - 03.2020
On Rent Agent
Hertz/Dollar Rent A Car
11.2019 - 03.2020
Restaurant manager
On The Border
04.2015 - 10.2019
Bartender/Server
Santa Fe Cattle Co
09.2014 - 07.2015
Diploma - undefined
Moore Norman Technology Center
Science (Associate in Science (AS)) - undefined
Oklahoma City Community College
High School Diploma - undefined
South East High School